ABSTRACT
We aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures.
Subject(s)
Ambulatory Care Facilities/organization & administration , Patient Satisfaction/statistics & numerical data , Program Development/methods , Quality Assurance, Health Care/organization & administration , Total Quality Management/organization & administration , Women/psychology , Adult , Continuity of Patient Care , Holistic Health , Humans , Mass Screening , Middle Aged , Models, Organizational , Needs Assessment , Patient Education as Topic , Pilot Projects , Planning Techniques , Problem Solving , Referral and Consultation , Sex Education , Surveys and Questionnaires , Time Factors , Tunisia , Women/educationABSTRACT
We aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures
