ABSTRACT
PURPOSE: This study describes stressors of Jordanian nurses and the social support they received to decrease the influence of these stressors. The relationships between the two concepts, and each with the sample's demographics were assessed. Predictors of nurses' stressors as well as social supportive behaviours were also studied. METHODS: A descriptive correlational research design was used. The Nursing Stress Scale and the Inventory of Social Supportive Behaviours were used to collect data from a convenience sample of 464 Jordanian nurses who were working in 13 Jordanian hospitals. RESULTS: Workload and dealing with issues of death and dying were the most prevalent stressors among Jordanian nurses. Emotional support was the most supportive social behaviour Jordanian nurses reported that they usually receive. Significant correlations were found between nurses' stressors and social supportive behaviours, as well as between nurses' stressors and shift worked, level of education, and model of nursing care provision. Additionally, significant correlations were found between social supportive behaviours and commitment for work and units' decision-making style. Shift worked, nurses' educational level and model of nursing care provision were the best predictors of the nurses' stressors. Shift worked, model of the nursing care provision, marital status and unit's organizational structure were the best predictors of the social supportive behaviour. CONCLUSIONS: Nursing interventions are needed to decrease nurses' stressors; these will help nurses to perform safely their jobs. Various types of social support are needed, particularly emotional support.
Subject(s)
Health Behavior , Nurses/psychology , Social Support , Stress, Psychological/etiology , Stress, Psychological/prevention & control , Adult , Attitude of Health Personnel , Attitude to Death , Female , Health Surveys , Humans , Jordan , Male , Middle Aged , WorkloadABSTRACT
PURPOSE: To study nurses' job satisfaction, patients' satisfaction, and quality of nursing care in a Jordanian educational hospital. DESIGN: A descriptive cross-sectional comparative design was used. The total populations at the educational hospital where the study was conducted were: 200 nurses (response rate 60%), 510 patients (response rate 49%), and 26 head nurses (NHs) (response rate 92%). Mueller/McCloskey Satisfaction Scale (MMSS) 1990; Eriksen's (1988) scale of The Satisfaction with Nursing Care; and Quality of Nursing Care Questionnaire-Head Nurse of Safford & Schlotfeldt (1960) were used to measure the phenomena of interest. FINDINGS: Nurses were 'neither satisfied nor dissatisfied' in their jobs, nurses who work in wards reported a slightly better job satisfaction than nurses who work in critical care units. Patients reported that they were 'moderately' satisfied, and head nurses reported that nurses 'usually (practically)' provide a high of quality of nursing care. There were no significant differences between critical care units and wards in regard to patients' satisfaction and quality of nursing care. CONCLUSIONS: Jordanian nurses' job satisfaction is on the borderline, which arguably requires more interventions. Patients' satisfaction and quality of nursing care have to be enhanced to reach the levels of 'very satisfied' and 'always' consecutively.
Subject(s)
Job Satisfaction , Nursing Staff, Hospital/psychology , Quality of Health Care/standards , Adult , Attitude of Health Personnel , Cross-Sectional Studies , Female , Health Care Reform/organization & administration , Health Services Needs and Demand , Hospital Units/organization & administration , Hospitals, Teaching/organization & administration , Humans , Intensive Care Units/organization & administration , Jordan , Male , National Health Programs/organization & administration , Nurse Administrators/psychology , Nursing Evaluation Research , Nursing Methodology Research , Nursing Staff, Hospital/education , Patient Satisfaction , Surveys and QuestionnairesABSTRACT
BACKGROUND: The causes of the worldwide shortage of registered nurses are complex and require a multifaceted approach to the solution. It is imperative that issues of the practice environment are addressed because creating quality practice environments is essential to provide high-quality care and to persuade nurses to remain in practice. AIMS: The aims of this paper are to describe an international collaborative relationship, and to identify, describe and suggest solutions to three nursing practice issues relevant to Jordanian nursing. METHOD: Two faculty members, one from Jordan and one from Canada, collaborated via e-mail to develop a fourth-year course on nursing leadership and management, which was then jointly taught by them. A student assignment required students, working in groups, to identify a nursing practice issue in Jordan and suggest contributing causes and solutions. CONCLUSION: The issues identified by the students were: unclear role expectations, burnout and turnover, all of which were viewed as contributing to problematic practice settings. The students suggested possible solutions to the practice environment issues.
