1.
Harv Bus Rev
; 69(6): 146-50, 154, 156-8, 1991.
Article
in English
| MEDLINE
| ID: mdl-10124775
ABSTRACT
"How Does Service Drive the Service Company?" presents commentators on Leonard A. Schlesinger and James L. Heskett's September-October article. Commentators include Michael R. Quinlan, Ron Zemke, Jim Snider, Dinah Nemeroff, Steven S. Reinemund, Robert Ayling, Karmjit Singh, James A. Perkins, Joseph E. Antonini, and Walter F. Loeb.
Subject(s)
Commerce/standards , Consumer Behavior , Quality Control , Advertising , Humans , Job Satisfaction , Organizational Culture , United States
2.
J Neurosurg Nurs
; 13(6): 303-12, 1981 Dec.
Article
in English
| MEDLINE
| ID: mdl-6926667
