1.
Healthc Financ Manage
; 47(2): 83, 85, 87 passim, 1993 Feb.
Article
in English
| MEDLINE
| ID: mdl-10145757
2.
Hosp Health Serv Adm
; 37(2): 197-212, 1992.
Article
in English
| MEDLINE
| ID: mdl-10118587
ABSTRACT
As growing numbers of health care organizations institute quality improvement programs, the demand within these organizations for reliable information about customers increases. By establishing a customer information system (CIS)--a model for collecting, archiving, and accessing customer information--health care organizations can eliminate the duplication of research, ensure that customer information is properly collected and interpreted, and provide decision makers access to better, more reliable customer information. Customer-supplier relationships are defined, guidelines for determining information needs are provided, and ways to set up and manage a CIS are suggested.