ABSTRACT
Background: In recent years, there has been an increasing interest in customer experience (CX) and its relation to the human-computer interaction (HCI) field. The CX is different depending on the domain in which it is studied, and therefore its dimensions may vary. Methodology: This research presents an extensive review of 122 studies related to CX definitions and dimensions that have been proposed in different domains, including an analysis from an HCI perspective. The guidelines proposed by Kitchenham & Charters (2007) were used, complementing the review with a snowballing approach. Results: We identified 71 CX definitions (where 14 definitions highlight HCI aspects), 81-dimensional proposals (where 24 proposals contain HCI aspects), and 39 application domains (where 18 domains cover topics related to HCI). However, we did not find CX definitions or dimensions directly focused on HCI. Based on the results, a novel CX definition and dimensions-focused on the HCI area-are proposed and activities that the authors should perform when proposing new CX dimensions in domains related to HCI are suggested, i.e., domains that involve the interaction of a user (or customer) with a software product. Conclusions: Implications for future practice focus on facilitating the understanding of the CX concept and its relationship with HCI; recognizing the key CX dimensions for different domains and how they relate to HCI dimensions; and helping in the creation of new CX dimensions by suggesting activities that can be performed. The results show that there are opportunities for HCI/CX researchers and practitioners to propose new dimensions of CX for a domain related to HCI, develop instruments that allow the evaluation of CX from an HCI point of view, and perform reviews on a particular domain relevant to HCI but less studied.
ABSTRACT
To understand the factors that limit invasive expansion in alien species, it is critical to predict potential zones of colonization. Climatic niche can be an important way to predict the potential distribution of alien species. This correlation between niche and geographic distribution is called Hutchinson's duality. A combination of global and regional niches allows four invasive stages to be identified: quasi-equilibrium, local adaptation, colonization and sink stage. We studied the invasive stages of six alien leguminous species either in the niche or the geographical space. In five of the six species, a higher proportion of populations were in the quasi-equilibrium stage. Notably, Acacia species had the highest proportion of populations in local adaptation. This picture changed dramatically when we projected the climatic niche in the geographic space: in all species the colonization stage had the highest proportional projected area, ranging from 50 to 90%. Our results are consistent with Hutchinson's duality, which predicts that small areas in the niche space can be translated onto large areas of the geographic space. Although the colonization stage accounted for a low proportion of occurrences, in all species, the models predicted the largest areas for this stage. This study complements invasive stages, projecting them in geographic space.
ABSTRACT
People with autism spectrum disorder (ASD) tend to enjoy themselves and be engaged when interacting with computers, as these interactions occur in a safe and trustworthy environment. In this paper, we present a systematic literature review on the state of the research on the use of technology to teach people with ASD. We reviewed 94 studies that show how the use of technology in educational contexts helps people with ASD develop several skills, how these approaches consider aspects of user experience, usability and accessibility, and how game elements are used to enrich learning environments. This systematic literature review shows that the development and evaluation of systems and applications for users with ASD is very promising. The use of technological advancements such as virtual agents, artificial intelligence, virtual reality, and augmented reality undoubtedly provides a comfortable environment that promotes constant learning for people with ASD.
