ABSTRACT
BACKGROUND: Organizational changes in the traditional work models demand studies on the management of the so called "Teleworking". OBJECTIVE: This research aims to analyse the teleworking management practices to subside organizations and leaders to improve their performance and enhance workers quality of life. METHODS: A survey was carried out with teleworkers to obtain their perception of the analyzed factors, using the survey monkey tool. The collected data were analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). RESULTS: The validated model for the practices analysis is composed of the constructs: business management, physical and people infrastructure, leadership, self-esteem, and job satisfaction. Based on the analysis carried out, it is suggested that organizations establish organizational telework policies, follow government policies and provide communication and competence plans. Moreover, it is crucial providing technologies and support to them and develop people management practices in teleworking. Leaders must provide confidence, a teleworking culture, professional advancement, integration, well-being, negotiation of goals and a training plan. The teleworker's satisfaction is due to the sustainability related to the work model and its choice defined by personal motivation, balance between personal and professional life and a sense of belonging. CONCLUSIONS: All variables observed, linked to the constructs and validated, can be considered by managers to improve human resource management and obtain better productivity results.
