ABSTRACT
The effect of a preadmission videotape presentation on patient satisfaction in an outpatient surgery department was explored in this research study. A sample of 141 Caucasian and Hispanic patients took part in the study. Results indicated that patients who viewed the preadmission patient videotape did not differ significantly in their report of satisfaction from those who did not view the videotape. The study also found that the satisfaction of nurses in the project varied significantly during the study period.
Subject(s)
Ambulatory Surgical Procedures , Patient Satisfaction , Preoperative Care/methods , Videotape Recording , Adolescent , Adult , Aged , Aged, 80 and over , Child , Child, Preschool , Female , Humans , Infant , Job Satisfaction , Male , Middle Aged , Nurses/psychology , Patient Education as Topic , Perioperative Nursing , Preoperative Care/education , Reproducibility of Results , Surveys and Questionnaires/standardsABSTRACT
Patient satisfaction is an important quality outcome indicator of health care in the hospital setting. The measurement of patients' satisfaction with nursing is particularly important since nursing service is often a primary determinant of overall satisfaction during a hospital stay. This article reports on a study designed to update and revise the definition of patient satisfaction for application with ambulatory surgical patients and to develop a questionnaire that captures this definition. The Patient Satisfaction Scale, which specifically focuses on patient satisfaction with nursing care and is used extensively by nursing researchers, was selected for factor analytical examination. Psychometric testing resulted in a 15-item scale with three underlying dimensions.
