Who said dialogue conversations are easy? The communication between communication vulnerable people and health-care professionals: A qualitative study.

OBJECTIVE: To gain insight into how communication vulnerable people and health-care professionals experience the communication in dialogue conversations, and how they adjust their conversation using augmentative and alternative communication (AAC) or other communication strategies. METHODS: Communication vulnerable clients and health-care professionals in a long-term care institution were observed during a dialogue conversation (n = 11) and subsequently interviewed (n = 22) about their experiences with the conversation. The clients had various communication difficulties due to different underlying aetiologies, such as acquired brain injury or learning disorder. Results from the observations and interviews were analysed using conventional content analysis. RESULTS: Seven key themes emerged regarding the experiences of clients and professionals: clients blame themselves for miscommunications; the relevance of both parties preparing the conversation; a quiet and familiar environment benefitting communication; giving clients enough time; the importance and complexity of nonverbal communication; the need to tailor communication to the client; prejudices and inexperience regarding AAC. The observations showed that some professionals had difficulties using appropriate communication strategies and all professionals relied mostly on verbal or nonverbal communication strategies. CONCLUSION: Professionals were aware of the importance of preparation, sufficient time, a suitable environment and considering nonverbal communication in dialogue conversations. However, they struggled with adequate use of communication strategies, such as verbal communication and AAC. There is a lack of knowledge about AAC, and professionals and clients need to be informed about the potential of AAC and how this can help them achieve equal participation in dialogue conversations in addition to other communication strategies.

Optimising Service Delivery of AAC AT Devices and Compensating AT for Dyslexia.

To promote successful use of Assistive Technology (AT) supporting Augmentative and Alternative Communication (AAC) and compensating for dyslexia, the last steps of their provision, delivery and instruction, use, maintenance and evaluation, were optimised. In co-creation with all stakeholders based on a list of requirements an integral method and tools were developed.

The development of an indoor mobility course for the evaluation of electronic mobility aids for persons who are visually impaired.

PURPOSE: To develop a suitable mobility course for the assessment of mobility performance as part of a user evaluation of Electronic Mobility Aids (EMA) aimed at obstacle detection and orientation. METHOD: A review of the literature led to a list of critical factors for the assessment of mobility performance of persons who are visually impaired. Based upon that list, method, test situations, and determining elements were selected and presented to Dutch orientation and mobility experts. Due to expert advice and a pilot study, minor changes were made and the final version was used for the evaluation of two EMA by eight persons who are visually impaired. RESULTS: The results of the literature study are summarized in an overview of critical factors for the assessment of the mobility performance of persons who are visually impaired. Applied to the requirements of the above mentioned user evaluation a replicable indoor mobility course has been described in detail and tested. CONCLUSION: Based upon evidence from literature an indoor mobility course has been developed, which was sensitive to assess differences in mobility incidents and obstacle detection when using an EMA compared to the regular mobility aid. Experts' opinion confirmed its face and content validity.

User evaluation of two electronic mobility aids for persons who are visually impaired: a quasi-experimental study using a standardized mobility course.

This study was conducted to enhance insight into the functionality, usability, and efficacy of two systematically selected Electronic Mobility Aids (EMA) aimed at obstacle detection and orientation. Eight persons who are visually impaired participated in a user evaluation of the UltraCane and the Miniguide. The participants' mobility performance was observed while completing a standardized indoor mobility course with their regular mobility aid, then with each EMA, and assessed in terms of speed, Percentage Preferred Walking Speed (PPWS), type and number of mobility incidents made. Interviews were administered to ascertain users' satisfaction with the functionality, effectiveness and specific features of the assistive devices. Walking speed and PPWS declined when using an EMA compared to the long cane. The mean total number of previously defined mobility incidents decreased significantly and also the type of mobility incidents changed. Generally, participants were quite satisfied with the use of the EMA, and detailed advantageous as well as disadvantageous aspects concerning functionality and certain features of both devices. The UltraCane and the Miniguide have proven to be effective on an indoor mobility course. Individual users' characteristics and preferences appear to be critical for their appraisal of the devices.