ABSTRACT
OBJECTIVE: To find the work-load involved in caring for a displaced part of the population and its social/health characteristics. DESIGN: Descriptive study lasting a year. SETTING: General medical clinics at an urban Primary Care Centre in Alcorcón (Madrid). PATIENTS: Those users over 14 not registered at the Centre who were attended by the General Practitioners and nursing staff during the study period. MEASUREMENTS AND MAIN RESULTS: During the sampling days 263 non-registered patients were attended in on-demand medical consultations, this being 5.58% of the total. 301 home notices were sent out during the year, of which 12.95% were generated by displaced patients. The medical consultations by appointment for this group were 2.3% of the total within the Centre and 15.3% at home. There were no significant differences between the registered and displaced populations regarding the number of referrals to laboratory, radiology or specialists. 21.86% of nurses' pre-arranged home visits were due to the follow-up of displaced patients. The patients in our sample were mostly elderly (82.4%), women (68.6%) and staying for extended periods within our catchment area. A third of them attended for bureaucratic reasons (prescriptions). 58.23% of the remaining consultations were due to chronic pathologies. 18.07% brought with them medical reports or long-treatment booklets. CONCLUSIONS: Caring for the non-registered population causes a considerable work-load for the Primary Care team, both because of the number of people and their social/health characteristics. It should be made a requirement that the patient brings medical reports when he/she moves from their customary residence.
