Challenges in incorporating a quality strategy into information systems development efforts.

Quality is an essential element of conducting successful information systems (IS) initiatives. While quality is a critical issue, statistics indicate that between one and two thirds of IS projects fail and of the most expensive software projects, about half eventually will be canceled for being out of control. This article examines the three phases of quality management and how these relate to IS development. This article illustrates the challenges faced in incorporating quality into an IS development effort and concludes with observations about the general states of IS development quality.