Spanish Validation of the Technostress Creators Scale.

BACKGROUND: The COVID-19 pandemic has changed the way organizations operate, forcing many of them to opt for remote-working as an alternative to the face-to-face mode. This global phenomenon has increased the importance of studying the psychosocial risks linked to the use of Information and Communication Technologies (ICTs), such as technostress. This study aims to provide validity evidence for the Technostress Creators Scale in Spain and to test its measurement invariance in terms of gender. METHOD: We analyzed the psychometric properties of the scale, its factor solution, and gender invariance in a sample of 931 employees from Spain. RESULTS: The Exploratory Factor Analysis (EFA) showed that the Spanish version maintained the five factors from the original version: techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty. The instrument demonstrated adequate reliability. The results of the Confirmatory Factor Analysis (CFA) also replicated the five-factor structure of the English version. Additionally, measurement invariance tests indicated differences between genders. CONCLUSIONS: The resulting Spanish scale has 18 items, which is shorter than the original version. The implications and limitations of the Spanish version of the instrument are detailed in the discussion.

Linear and non-linear relationships between job demands-resources and psychological and physical symptoms of service sector employees. When is the midpoint a good choice?

Related to the research of working conditions, the link between organizational factors and health was traditionally analyzed using linear models. However, the literature analysis suggests inconsistencies in linear models predicting workers' health levels. To clarify this issue, this exploratory research compares the linear and non-linear relationships between job demands-resources (task complexity, time pressure, contact with users, and job autonomy), and the psychological and physical symptoms of employees working in the main five service subsectors: commerce, horeca (hotels, restaurants, and cafés), public administration, education, and healthcare. With a final sample of 4,047 participants, our study data were extracted from the II Andalusian Working Conditions Survey. Following the theoretical framework of JD-R Model and considering the Vitamin Model theoretical approach for non-linear relationships, our results showed that there were significant differences among the five subsectors analyzed regarding the linear and non-linear relationships between job demands-resources and psychological and physical symptoms of employees. Furthermore, task complexity generated non-linear relationships in higher proportion than time pressure and contact with users. Likewise, non-linear relationships found showed a U-shape. Moreover, the findings of non-linear relationships suggested that medium levels of task complexity should not be exceeded to avoid further negative impact on psychological and physical symptoms for service sector employees, preserving their health. Finally, some general practical implications of work environment interventions are suggested.