Toward Quantifying Trust Dynamics: How People Adjust Their Trust After Moment-to-Moment Interaction With Automation.

OBJECTIVE: We examine how human operators adjust their trust in automation as a result of their moment-to-moment interaction with automation. BACKGROUND: Most existing studies measured trust by administering questionnaires at the end of an experiment. Only a limited number of studies viewed trust as a dynamic variable that can strengthen or decay over time. METHOD: Seventy-five participants took part in an aided memory recognition task. In the task, participants viewed a series of images and later on performed 40 trials of the recognition task to identify a target image when it was presented with a distractor. In each trial, participants performed the initial recognition by themselves, received a recommendation from an automated decision aid, and performed the final recognition. After each trial, participants reported their trust on a visual analog scale. RESULTS: Outcome bias and contrast effect significantly influence human operators' trust adjustments. An automation failure leads to a larger trust decrement if the final outcome is undesirable, and a marginally larger trust decrement if the human operator succeeds the task by him/herself. An automation success engenders a greater trust increment if the human operator fails the task. Additionally, automation failures have a larger effect on trust adjustment than automation successes. CONCLUSION: Human operators adjust their trust in automation as a result of their moment-to-moment interaction with automation. Their trust adjustments are significantly influenced by decision-making heuristics/biases. APPLICATION: Understanding the trust adjustment process enables accurate prediction of the operators' moment-to-moment trust in automation and informs the design of trust-aware adaptive automation.

COVID-19 aerosol transmission simulation-based risk analysis for in-person learning.

As educational institutions begin a school year following a year and a half of disruption from the COVID-19 pandemic, risk analysis can help to support decision-making for resuming in-person instructional operation by providing estimates of the relative risk reduction due to different interventions. In particular, a simulation-based risk analysis approach enables scenario evaluation and comparison to guide decision making and action prioritization under uncertainty. We develop a simulation model to characterize the risks and uncertainties associated with infections resulting from aerosol exposure in in-person classes. We demonstrate this approach by applying it to model a semester of courses in a real college with approximately 11,000 students embedded within a larger university. To have practical impact, risk cannot focus on only infections as the end point of interest, we estimate the risks of infection, hospitalizations, and deaths of students and faculty in the college. We incorporate uncertainties in disease transmission, the impact of policies such as masking and facility interventions, and variables outside of the college's control such as population-level disease and immunity prevalence. We show in our example application that universal use of masks that block 40% of aerosols and the installation of near-ceiling, fan-mounted UVC systems both have the potential to lead to substantial risk reductions and that these effects can be modeled at the individual room level. These results exemplify how such simulation-based risk analysis can inform decision making and prioritization under great uncertainty.