ABSTRACT
De nombreux leaders trouvent difficile de mobiliser les patients, dont les attentes envers les services de santé exigent désormais une approche plus personnalisée. Le présent article porte sur les tendances de consommation qui influent sur la mobilisation et l'autonomisation des patients à l'égard des technologies numériques. Éclairés par les tendances de consommation et de santé en population susceptibles de personnaliser les services de santé, les leaders peuvent adopter trois stratégies pour renforcer l'expérience des patients : mettre davantage l'accent sur la santé et le bien-être personnels, amorcer un virage vers des soins de santé personnalisés plutôt que normalisés et faciliter la démocratisation de l'information en matière de santé.
ABSTRACT
Patient engagement is a challenge many leaders are facing, as consumer expectations of health services demand a more personalized approach to care. This article examines consumer trends that are influencing patient engagement and empowerment relative to the use of digital technologies. Informed by consumer and population health trends that can personalize health services, three strategies leaders can engage to strengthen patient experience include placing greater focus on personal health and wellness, shifting towards personalized rather than standardized healthcare, and facilitating the democratization of healthcare information.
ABSTRACT
PURPOSE: While there is established research that explores individual innovations across countries or developments in a specific health area, there is less work that attempts to match national innovations to specific systems of health governance to uncover themes across nations. DESIGN/METHODOLOGY/APPROACH: We used a cross-comparison design that employed content analysis of health governance models and innovation patterns in eight OECD nations (Australia, Britain, Canada, France, Germany, The Netherlands, Switzerland, and the United States). FINDINGS: Country-level model of health governance may impact the focus of health innovation within the eight jurisdictions studied. Innovation across all governance models has targeted consumer engagement in health systems, the integration of health services across the continuum of care, access to care in the community, and financial models that drive competition. ORIGINALITY/VALUE: Improving our understanding of the linkage between health governance and innovation in health systems may heighten awareness of potential enablers and barriers to innovation success.
Subject(s)
Diffusion of Innovation , Health Services Administration/trends , Health Services Research , Internationality , Models, Organizational , Australia , Europe , Health Planning , Health Policy , Humans , North America , Organisation for Economic Co-Operation and DevelopmentABSTRACT
The lead paper from Zelmer and Hagens details the substantive evolution occurring in health information technologies that has the potential to transform the relationship between consumers, health practitioners and health systems. In this commentary, the authors suggest that Canada is experiencing a shift in consumer behaviour toward a desire to actively manage one's health and wellness that is being facilitated through the advent of health applications on mobile and online technologies platforms. The result is that Canadians are now able to create personalized health solutions based on their individual health values and goals. However, before Canadians are able to derive a personal health benefit from these rapid changes in information technology, they require and are increasingly demanding greater real-time access to their own health information to better inform decision-making, as well as interoperability between their personal health tracking systems and those of their health practitioner team.
