Learning from child welfare staff experiences during the pandemic: Practices to maintain and discontinue.

BACKGROUND: The COVID-19 pandemic led to multiple changes in the ways child welfare agencies operate. Child protection agencies had to make rapid changes that impacted where and how staff operate. Minimal research has examined child welfare workers' views of these practices. OBJECTIVE: This qualitative study seeks to understand CPS workers' perspectives regarding practices utilized during the pandemic. Staff provided input into practices they found beneficial and hope to see maintained and those they hope to see discontinued. PARTICIPANTS AND SETTING: The full study involved 267 staff members from 50 agencies across Ohio; this study examines qualitative data from 100 staff members who responded to two open ended survey questions. METHODS: This qualitative study used thematic analysis to analyze two open ended questions from a survey sent to all the child welfare agencies in Ohio. RESULTS: Thematic analysis of practices staff hoped to continue after the pandemic resulted in five themes: Nontraditional Site and Schedule, Remote Meetings, Safety Protocols, Communication and Support, and Helping Children and Families. Thematic analysis or practices staff hoped would end after the pandemic resulted in six themes: Masking, Virtual Meetings, Mandated Work Location, Unreasonable Policies, Overloading and Overwhelming Staff, and Separation from Coworkers. CONCLUSIONS: Study results fill a gap in the research by asking CPS staff about their experiences and recommendations after practicing during COVID-19 restrictions. The most common recommendation from staff was to continue offering a nontraditional site and schedule. This study highlights the importance of soliciting and learning from staff perspectives.

Child welfare workers satisfaction and wellbeing during the COVID-19 pandemic: Perspectives of agency staff in Ohio.

BACKGROUND: The COVID-19 pandemic has impacted the lives of children and families, created additional stressors, and increased risks for maltreatment. The pandemic has changed the way child welfare agencies operate, requiring changes to policies and practice. Minimal research has considered the effects of the COVID-19 pandemic on child welfare workers wellbeing and job satisfaction. OBJECTIVE: This mixed-methods research study seeks to understand CPS staff satisfaction, variables impacting satisfaction, and challenges that increased since the pandemic began for child welfare workers in Ohio. PARTICIPANTS AND SETTING: A sample of staff members (n = 267) from 50 CPS agencies across Ohio participated in the study. METHODS: This mixed-methods study used logistic regression, chi square analyses, and thematic analysis to analyze the data from a survey sent to child welfare agencies in Ohio. RESULTS: Caring for minor children, primary role at work, and years in child welfare were significantly associated with job satisfaction. Those working in foster care/placement, adoption/permanency, family support/visitation, kinship were 7.57 times more likely than those doing intake/investigation work to be satisfied with their job (p = .007). Thematic analysis of staff issues that increased during the pandemic resulted in six themes: Stress and Anxiety, Feeling Overwhelmed, Burnout, All, Motivation, and Isolation and Disconnection. CONCLUSIONS: The COVID-19 pandemic has created additional stressors for child welfare staff. Practice implications are discussed to help increase job satisfaction, staff wellbeing, and mitigate turnover.