Workforce diversity in hospitals.

With an increasingly diverse population and staff, leaders of organizations must play an active role in diversity management. Nurse leaders (n = 231) responded to a survey concerning diversity initiatives, outcomes, and issues related to staff and patients. The findings suggest that most respondents have not made diversity management an important issue. Few have goals related to diversity with indices to measure outcomes. The majority of the respondents did not report that diversity in their staffs or patients resulted in management or patient care issues. The authors suggest that managers revisit the policies, procedures, and practices related to their diversity management initiatives.