Your browser doesn't support javascript.
loading
Show: 20 | 50 | 100
Results 1 - 2 de 2
Filter
Add more filters










Database
Language
Publication year range
1.
Rehabilitation (Stuttg) ; 47(6): 350-8, 2008 Dec.
Article in German | MEDLINE | ID: mdl-19085796

ABSTRACT

BACKGROUND: In Germany, customer surveys in the field of rehabilitation meanwhile are of high political relevance - particularly since the Deutsche Rentenversicherung (German Pension Insurance) has defined customer judgements as a significant outcome parameter. Both the theoretical conceptualization and the empirical data available suggest that customer satisfaction is a construct widely dependent on subjective factors, which has only little reference to the reality of treatment. In the Herzogsägmühle Rehabilitation Centre a detailed customer survey (rehabilitants with mental illness) was carried out for the first time in 2007 in the framework of internal quality management. METHODOLOGY: Data analysis was to yield new knowledge concerning the validity of subjective patient-related outcome parameters as well as relative to the content dimensioning regarding satisfaction and quality judgments in this specific sample. A Centre-specific questionnaire was constructed taking into account existing empirical data and theoretical considerations concerning the relevant content dimensions of customer satisfaction. Forty-six mostly male rehabilitants with an average age of 25 were interviewed. The majority of the interviewees had been diagnosed as having a schizophrenic or an affective disorder. The data obtained was submitted to a predominantly explorative data analysis, also testing various hypotheses. RESULTS: The results show that the rehabilitants' judgements are differentiated and that the expected positive bias was restricted to a few areas. Also it could be shown that treatment satisfaction and quality evaluations present different content dimensions. While satisfaction depends on the evaluation of treatment efficacy, the quality judgement is dependent on evaluation of the professional skills of the staff involved. CONCLUSION/CONSEQUENCES: In particular the quality judgments of the rehabilitants are important in both internal and external (by the cost carriers) quality management assurance. Both theoretical considerations and empirical findings on the subject of patient satisfaction suggest that surveys should be embedded in a comprehensive evaluation concept in the framework of effectiveness research. It is therefore projected to validate the patient judgements given at the Rehabilitation Centre on objective, treatment-related outcome parameters.


Subject(s)
Mood Disorders/rehabilitation , Patient Satisfaction , Personality Disorders/rehabilitation , Schizophrenia/rehabilitation , Adult , Data Collection , Female , Humans , Male , Middle Aged , Outcome Assessment, Health Care/statistics & numerical data , Psychometrics , Quality Assurance, Health Care , Rehabilitation Centers , Young Adult
2.
Z Exp Psychol ; 47(4): 297-307, 2000.
Article in German | MEDLINE | ID: mdl-11132405

ABSTRACT

Terms of occupation are often used in psychological research to refer to stimulus persons. The first comprehensive study for the German language is presented, in which 95 German commonly used terms of occupation are evaluated concerning a number of variables discussed in the literature, specifically perceptions of sympathy, prestige, typicality, positivity, negativity and ambivalence. As a consequence, it will be possible to balance terms of occupation in future research.


Subject(s)
Attitude , Language , Occupations , Semantics , Adult , Career Choice , Female , Germany , Humans , Male , Psycholinguistics , Social Values
SELECTION OF CITATIONS
SEARCH DETAIL
...