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1.
Baseline assessments of patient satisfaction: what one academic practice did with the findings.
Cordell, B C; Sullivan, K W.
Ambul Outreach ; : 11-3, 1997.
Article in English | MEDLINE | ID: mdl-10350843

Subject(s)
Group Practice/standards , Patient Satisfaction , Total Quality Management , Academic Medical Centers , Florida , Group Practice/organization & administration , Health Care Surveys , Humans , Inservice Training/organization & administration , Job Satisfaction , Management Audit , Management Quality Circles , Organizational Culture
2.
Quality improvement: a race with no finish.
Sullivan, K W; Meier, E M.
Med Group Manage J ; 39(1): 12-8, 46-54, 1992.
Article in English | MEDLINE | ID: mdl-10116641

ABSTRACT

Quality improvement has been used in other industries for its ability to help achieve objectives in price sensitive markets and against tough competition, according to authors Kevin Sullivan and Ellen Meier, RN, M.B.A. Quality improvement also has strategic implications for every group practice concerned about maintaining profit margins, satisfying patients and payers and lifting the morale of its employees.


Subject(s)
Group Practice/standards , Quality Assurance, Health Care/organization & administration , Cost Control/methods , Humans , Interprofessional Relations , Management Quality Circles/organization & administration , Motivation , Organizational Objectives , Patient Satisfaction/economics , Personnel Management/standards , Planning Techniques , United States
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