ABSTRACT
Telemedicine plays an important role in healthcare by improving the quality of the healthcare system. However, various challenges associated with the effective implementation of telemedicine have been reported. This study aimed to explore the awareness and utilization of telemedicine services among the general population in the Al-Baha region of Saudi Arabia and the factors affecting it. Using a cross-sectional design for the study, the quantitative approach was employed through a questionnaire-based survey. Data from 359 participants from the Al-Baha general population were collected, including both males and females over the age of 18. The analysis of the collected data shows a low level of familiarity within the general population; indeed, 54.9% (197) of participants have experienced using telemedicine services. Moreover, the study reveals that the major concerns influencing the use of telemedicine services are limited availability, privacy and security, and quality of care. Almost half of the participants have used telemedicine, and they expressed concerns related to quality of care, privacy and security, limited availability, and technical difficulties. However, telemedicine was positively perceived among the participants. There is a need to raise public awareness about the importance and effectiveness of telemedicine.
ABSTRACT
Background: Healthcare professionals are particularly more vulnerable to Covid-19 pandemic infection, since they are on the front lines. The relatively high morbidity and mortality among healthcare workers all over the world because of Covid-19 is a major cause of concern. Objectives: To explore the awareness of the healthcare workers in primary care settings regarding COVID-19 as well as the role of personnel protective equipment (PPE) as protective measures and to discover any defects for further intervention. Material and Methods: Cross-sectional study design was carried out in the Al-Baha Region, Southwest of Saudi Arabia. It included a representative random sample of healthcare workers working at primary health care (PHC) centers belonging to the Ministry of Health. A self-administered valid questionnaire was utilized in the present study, which included three main parts: demographic data of the healthcare workers; questions to assess their knowledge about the current COVID-19 pandemic (four multiple choice questions); and questions to assess knowledge about personal protective measures and hand hygiene (ten questions). Results: The study included 451 participants. The age of more than half of the participants (51.7%) ranged between 31 and 45 years. Females represented 53.2% of them. Physicians, nurses, and pharmacists represented 36.1%, 24.2%, and 23.3% of the participants, respectively. History of attending infection control training activity in the previous 12 months was reported by 38.1% of the participants. Overall, 74.5% and 19.1% of the participants expressed a poor level of knowledge regarding the current COVID-19 pandemic and PPE/personal hygiene, respectively. Older healthcare workers (HCWs) (> 45 years), non-Saudi nationals, dentists, moderately experienced healthcare workers (6-10 years), and those who attended infection control training courses were more knowledgeable about the current COVID-19 pandemic and its self-protective measures compared to others. Conclusion: Most of the primary healthcare staff in the Al-Baha Region expressed a poor level of knowledge about the current COVID-19 pandemic and a moderate level regarding PPE and personal hygiene. Some indicators for poor knowledge were identified.
