ABSTRACT
INTRODUCTION: In recent decades the literature has paid growing attention to the communicative and relational aspects of the medical consultation, showing a consistent presence - besides contents related to the disease and the patient's agenda - of friendly conversations or "chitchat", i.e. interventions related to social, relational and personal aspects made by the physician or by the patient. The aim of the study is to analyze the content, frequency and who between the doctor and the patient introduce the "chitchat" during the check-up visits with HIV+ patients and assess the patient satisfaction at the end of the visit. METHODS: 52 visits at the clinic of Infectious Diseases in a hospital in Northern Italy were videotaped and transcribed. All patients filled out a satisfaction questionnaire at the end of the visit. The friendly conversations were extrapolated, and analyzed qualitatively with a content thematic analysis, and quantitatively using descriptive statistics. RESULTS: The following thematic areas were identified: patient's medical issue not related to HIV; medical condition of a family member or others; labour issues of the patient; patient's relational/emotional issues; relational/working issues work of others; social conversations; physician's self-disclosure. "Chitchat" accounted for 26.5% of the time of the visit and in 63% of cases was introduced by doctors. The 91.4% of the patients was highly satisfied. CONCLUSIONS: The presence of friendly conversations during the doctor-patient exchanges in the field of HIV infection seems to have a role of consolidation of the therapeutic relationship and seems to reflect an authentic interest of the physician towards the patient as a person.
