1.
AMA J Ethics
; 19(11): 1125-1131, 2017 Nov 01.
Article
in English
| MEDLINE
| ID: mdl-29168684
ABSTRACT
Unlike goods, which are concrete and easily quantified, services are intangible processes that are produced and consumed concurrently. Health care is a service that can encourage optimal health outcomes only through meaningful, collaborative partnerships between patients and clinicians. Co-production of health services can be used as a means to rethink how health care is delivered not only in the context of face-to-face encounters in which the benefits of working together are obvious, but also in designing systems that can improve patient care and enhance value.