La visión del otro y la conflictividad en la relación enfermera-paciente musulmán / The vision of the other and conflicts in the relationship between nurses and muslim patients

Objetivos: - Conocer la visión de las enfermeras de los pacientes de tradición musulmana y si esta se corresponde con la existencia o no de conflictos.- Conocer la visión de los pacientes de tradición musulmana de las enfermeras que los cuidan y si esta se corresponde con la existencia o no de conflictos.- Buscar similitudes y/o diferencias en la visión del otro en la relación enfermera-paciente de tradición musulmana. Método Teoría fundamentada, utilizando como estrategia de recogida de datos las entrevistas en profundidad. Informantes enfermeras de hospitalización (N=32), hombres y mujeres de tradición musulmana que hayan estado hospitalizados en uno de los hospitales públicos de Almería (N=37). Resultados Las enfermeras. En el discurso aparecen numerosos estereotipos y prejuicios hacia los pacientes de tradición musulmana, esta visión negativa contrasta con la ausencia de conflictos con estos pacientes. Los pacientes de tradición musulmana. La valoración que hacen de las enfermeras es positiva, resaltando sobre todo su profesionalidad y la confianza que les transmiten. A las experiencias negativas con el personal se tiende a restarle importancia. Conclusiones Pese a esta visión estereotipada y prejuiciosa del otro por parte de la enfermera, la relación con los pacientes de tradición musulmana no parece estar afectada según la percepción de los pacientes. Es necesario tomar conciencia de que esta visión negativa de los profesionales existe y que hay que trabajar activamente para modificarlas fomentando el conocimiento y el respeto cultural mediante la formación específica en este campo (AU)

Objectives:- To and out the views of nurses on Muslim patients and to determine whether these views are related to the existence of, or lack of conflicts.- To determine what the Muslim patients think of the nurses who look after them, and to see whether this is related to the existence of, or lack of conflicts.- To look for similarities or differences in the ‘‘vision of the other’’ in the nurse-Muslim patient relationship. Method: Grounded Theory, using in-depth interviews. Informants: Nurses (N=32), men and women of Muslim tradition who have been hospitalized in one of the public hospitals in the province of Almeria (N=37). Results: The nurses. In the discourses there were numerous stereotypes and prejudices towards patients of Muslim tradition. This negative view was in contrast with the lack of conflicts with this type of patient. The patients. These patients gave a positive opinion of the nurses, stressing in particular, their professional attitude and the confidence they install in them. They tended to play down any negative experience with the nursing professionals. Conclusions: In spite of this stereotyped and prejudiced ‘‘vision of the other’’ on the part of the nurses, the relationship is not affected from the point of view of the Muslin patients. It is necessary to be aware of this negative vision that the nursing professionals have, and of the need to work actively to modify it, promoting cultural knowledge and respect through specific training in this field (AU)

[The vision of the other and conflicts in the relationship between nurses and muslim patients]. / La visión del otro y la conflictividad en la relación enfermera-paciente musulmán.

OBJECTIVES: -To find out the views of nurses on Muslim patients and to determine whether these views are related to the existence of, or lack of conflicts. - To determine what the Muslim patients think of the nurses who look after them, and to see whether this is related to the existence of, or lack of conflicts. - To look for similarities or differences in the "vision of the other" in the nurse-Muslim patient relationship. METHOD: Grounded Theory, using in-depth interviews. INFORMANTS: Nurses (N=32), men and women of Muslim tradition who have been hospitalized in one of the public hospitals in the province of Almería (N=37) RESULTS: The nurses. In the discourses there were numerous stereotypes and prejudices towards patients of Muslim tradition. This negative view was in contrast with the lack of conflicts with this type of patient. The patients. These patients gave a positive opinion of the nurses, stressing in particular, their professional attitude and the confidence they install in them. They tended to play down any negative experience with the nursing professionals. CONCLUSIONS: In spite of this stereotyped and prejudiced "vision of the other" on the part of the nurses, the relationship is not affected from the point of view of the Muslim patients. It is necessary to be aware of this negative vision that the nursing professionals have, and of the need to work actively to modify it, promoting cultural knowledge and respect through specific training in this field.

Visión de los pacientes musulmanes de la competencia en comunicación intercultural de los profesionales de enfermería que los cuidan: El proyecto / Pacientes visão muçulmana de competência de comunicação intercultural de enfermeiros que cuidam: O Projeto / View of the Muslim patients on the intercultural communication competence of the nursing professionals who attend them: The Project

En este artículo presentamos el proyecto que estamos desarrollando en el periodo 2010-2012 (FIS: PS09/01449). Este estudio es continuación de la investigación que comenzamos en 2007 con la financiación de la Consejería de Salud de la Junta de Andalucía (PI424-2007) en el que analizamos la Competencia Comunicativa Intercultural de los profesionales de Enfermería ante pacientes musulmanes desde el punto de vista de los propios profesionales. Ahora pretendemos valorar la competencia en comunicación intercultural de los profesionales enfermeros desde el punto de vista de los pacientes-usuarios inmigrantes musulmanes. Objetivo principal: Conocer como valoran la competencia comunicativa de las enfermeras y auxiliares de enfermería los propios pacientes objeto del cuidado. Metodología: Estudio cualitativo, estrategia de recogida de datos las entrevistas en profundidad y los grupos de discusión. Informantes: Hombres y mujeres de tradición musulmana que hayan estado hospitalizados en uno de los hospitales públicos de Almería. Conclusión principal: Conociendo las deficiencias percibidas podremos elaborar una serie de sugerencias-propuestas de intervención para mejorar la atención sanitaria y los cuidados que se ofrecen a este colectivo poblacional (AU)

Neste artigo, estamos desenvolvendo o projeto no período 2010-2012 (FIS: PS09/01449). Este estudo é uma continuação da investigação que começou em 2007 com financiamento do Ministério da Saúde da Junta de Andalucía (PI424-2007) em que analisamos a Competência Comunicativa Intercultural de profissionais de enfermagem para pacientes muçulmanos a partir do ponto de vista próprios profissionais.Agora temos a intenção de avaliar a competência de comunicação intercultural de enfermeiros profissionais a partir da perspectiva dos pacientes, os usuários imigrantes muçulmanos. Objectivo principal: Para saber o valor da competência comunicativa dos enfermeiros e auxiliares de enfermagem próprios pacientes sob os cuidados. Metodologia: estratégia de coleta de dados qualitativos entrevistas em profundidade e grupos focais. Informante: Homens e mulheres de tradição muçulmana que foram internados em um hospital público em Almeria. A principal conclusão: Conhecer as deficiências percebidas desenvolvemos um conjunto de sugestões, propostas de acção para melhorar os cuidados de saúde e cuidados prestados a esse grupo populacional (AU)

In this article we present the project we are carrying out in the 2010-2012 period (FIS: PS09/01449). This study is the continuation of the investigation we started in 2007 with the financing of the Consejeria de Salud of the Junta de Andalucia (the Andalusian Government Health Office) (PI424-2007) in which we analyze the Intercultural Communicative Competence of the Nursing professionals dealing with Muslim patients from the point of view of the professionals themselves. Now we aim at evaluating the Intercultural Communicative Competence of the Nursing professionals from the point of view of the Muslim immigrant users-patients. Objective: To know how the patients receiving the care value the Intercultural Communicative Competence of the nurses and nursing assistants. Methodology: Qualitative study, in-depth interviews and discussion groups as a data collecting strategy. Informants: men and women of Muslim tradition who have been hospitalized in one of the Public Hospitals of the province of Almería (Spain). Conclusion: Being aware of the perceived deficiencies will enable us to elaborate a series of suggestions-proposals for intervention aimed at improving the health care and attention offered to this collective of population (AU)