ABSTRACT
PROBLEM: To improve communication among caregivers about the status of patients under their care. SOLUTION: Replacing manual white boards with electronic bed boards/inpatient databases, similar to airport display technology. RESULTS: Improved data quality from having patient data displayed in a standardized manner across care centers. KEYS TO SUCCESS: "We used a process redesign team, which focused on specific issues related to the processes used in providing patient care."
Subject(s)
Computer Communication Networks/organization & administration , Hospital Information Systems/organization & administration , Patient-Centered Care , Computer Communication Networks/standards , Computer Terminals , Data Collection/standards , Data Display , Databases, Factual , Hospital Information Systems/standards , Humans , New York City , Online Systems , Patient Care Team , Process Assessment, Health Care , United StatesSubject(s)
Ambulatory Care Information Systems , Ambulatory Care/organization & administration , Appointments and Schedules , Financial Management , Internet , Investments , Medical Records Systems, Computerized , Office Visits , Outpatient Clinics, Hospital/organization & administration , United StatesABSTRACT
Patient accounts management has traditionally followed a "back end" approach that emphasizes billing and collection activities after the patient's stay. However, with the recent shift to prospective payment and a competitive climate, this back end approach is no longer adequate. Instead, a "front end" focus is necessary--one that determines the patient's ability to pay before entering the hospital.
Subject(s)
Accounting/methods , Admitting Department, Hospital/organization & administration , Financial Management, Hospital/methods , Financial Management/methods , Hospital Departments/organization & administration , Patient Credit and Collection/methods , Chicago , Institutional Management Teams , Management Information SystemsABSTRACT
Computers have become commonplace in nearly every setting, from home to office. In addition to their usefulness for managerial tasks, they have the potential to aid the primary decision-making tasks of professional social service workers. The benefits and background of such "expert systems" are explored, and the structure of one experimental consulting program for child welfare workers, PLACECON, is presented.
