Difficult interactions with veterinary clients: working in the challenge zone.

As veterinarians, effective interactions with clients and coworkers are fundamental to our professional satisfaction and success. This article first reviews the basis of a difficult interaction and provides specific communication skills to help the veterinarian more successfully manage situations that he or she may find difficult. Then, the authors offer exercises to assist veterinarians in practicing these skills. The information in this article relies closely on the work provided through the Bayer Animal Health Communications Project.

Move your practice to new heights with down-to-earth hiring techniques.

Like preparing for intricate surgery, successful staffing requires preparation, mastery of the subject matter, and skill. The employees who work in veterinary practices form the basis of the business and reflect the owners' own values. Giving attention to what you want your practice to be, whom you want working with you, and how the environment keeps the staff productive matters. Identifying the right culture, hiring people who find congruence with the practice's culture, and consistently applying these principles will help your practice soar to new heights.