Taking the trauma out of security.

At Baystate Medical Center (BMC) in Springfield, MA, security and psychiatric nursing staff in BMC's Adult Psychiatric Training Unit (APTU) were at odds after a radical change in APTU patient behavioral modification practices made the security department believe that its resource were being wasted. To bridge the misunderstanding between the groups, calm tensions, and foster cooperation, a staff training and shadowing program was developed and implemented.