ABSTRACT
OBJECTIVES: To study internal communication between primary care health professionals DESIGN: Cross-sectional, descriptive. SETTING: Catalan Health Institute Costa de Ponent Primary Care Area, Spain. PARTICIPANTS: All workers in the area (n=3565). MEASUREMENTS: Three part questionnaire: a) sociodemographic questions; b) questions scoring from 0 to 10 the current importance and operation of certain aspects; and c) questions on new communication tools. RESULTS: Of those sent a questionnaire, 39% (n=1388) responded, with a mean age of 43.2 years (95% CI, 42.75- 43.65), 28.9% being male. The major differences between importance and current events were said to be "to be informed of projects before they appear in the communication media," "by official routes and not by rumour," and "to be aware of projects of other teams." The least communicated within teams. The doctors considered upward communication to be more important. Doctors are those who appreciate communication within teams better and the professionals of the users services unit (UAU) less so. Doctors are the ones who give more importance to being informed of projects at the time. 55% do not use the intranet, mainly due to lack of time. The second reason is that they find it difficult. Sixty-two per cent read e-mail >2-3 times per week. Eighty-nine per cent want an electronic bulletin. The older workers use new technologies less. CONCLUSIONS: Downward, upward, and sideways communication needs to be improved, particularly upwards by doctors, and that of the teams for the UAU professionals. Intranet tools must be provided that make the work easier and training in handling new technologies must be offered.
Subject(s)
Communication , Interprofessional Relations , Primary Health Care , Surveys and Questionnaires , Adult , Cross-Sectional Studies , Female , Humans , Male , SpainABSTRACT
Objetivos. Estudiar la comunicación interna entre los profesionales de la atención primaria. Diseño. Estudio descriptivo, transversal. Emplazamiento. Ámbito de Atención Primaria Costa de Ponent del Institut Català de la Salut. Participantes. Todos los trabajadores del ámbito (n = 3.565). Mediciones. Encuesta dividida en 3 partes: a) preguntas sociodemográficas; b) preguntas que valoraban del 0 al 10 la importancia y el funcionamiento actual de diferentes cuestiones, y c) preguntas sobre nuevas herramientas de comunicación. Resultados. Respondieron un 39% de los encuestados (n = 1.388), con una edad media de 43,2 años (intervalo de confianza [IC] del 95%, 42,75-43,65), y el 28,9% eran varones. Las mayores diferencias entre importancia y actualidad se dieron a «enterarse de los proyectos antes de que se publiquen en los medios de comunicación», «conocerlos por vía oficial y no por rumores» y «conocer los proyectos de otros equipos». Las menores diferencias se produjeron en la comunicación dentro de los equipos. Los médicos consideran más importante la comunicación ascendente. Los médicos son los que valoran mejor la comunicación dentro de los equipos, y los profesionales de la unidad de atención al usuario (UAU), los que la valoran peor. Los médicos son los que más importancia dan a enterarse a tiempo de los proyectos. El 55% de los encuestados no utiliza el servicio de intranet, la mayor parte por falta de tiempo. El segundo motivo de esta falta de uso es su dificultad. Un 62% lee el correo electrónico más de 2-3 veces por semana El 89% de los encuestados querría tener un boletín electrónico. Los trabajadores de más edad usan menos las nuevas tecnologías. Conclusiones. Es necesario mejorar la comunicación descendente, ascendente y transversal, especialmente la ascendente de los médicos, y la de los equipos para los profesionales de la UAU. Debe dotarse a la intranet de instrumentos que agilicen el trabajo y ofrecerse formación en el manejo de las nuevas tecnologías
Objectives. To study internal communication between primary care health professionals Design. Cross-sectional, descriptive. Setting. Catalan Health Institute Costa de Ponent Primary Care Area, Spain. Participants. All workers in the area (n=3565). Measurements. Three part questionnaire: a) sociodemographic questions; b) questions scoring from 0 to 10 the current importance and operation of certain aspects; and c) questions on new communication tools. Results. Of those sent a questionnaire, 39% (n=1388) responded, with a mean age of 43.2 years (95% CI, 42.75- 43.65), 28.9% being male. The major differences between importance and current events were said to be "to be informed of projects before they appear in the communication media," "by official routes and not by rumour," and "to be aware of projects of other teams." The least communicated within teams. The doctors considered upward communication to be more important. Doctors are those who appreciate communication within teams better and the professionals of the users services unit (UAU) less so. Doctors are the ones who give more importance to being informed of projects at the time. 55% do not use the intranet, mainly due lack of time. The second reason is that they find it difficult. Sixty-two per cent read e-mail >2-3 times per week. Eighty-nine per cent want an electronic bulletin. The older workers use new technologies less. Conclusions. Downward, upward, and sideways communication needs to be improved, particularly upwards by doctors, and that of the teams for the UAU professionals. Intranet tools must be provided that make the work easier and training in handling new technologies must be offered
