ABSTRACT
OBJECTIVE: To investigate the understanding of the nurses of different levels concerning Total Quality Control (TQC). METHODS: A total of 198 nurses using stratified random sampling in proportion to the ratio of different levels of the nurses. A questionnaire with approved validity was used in the survey, and the results were statistically analyzed. RESULTS: In terms of basic knowledge of TQC, the scores of assistant nurses the lowest (P<0.05), and the responsible nurses had lower scores than head nurses and nursing officers (P<0.05), while the scores of the nurses whose length of service ranged from 3 to 10 years were lower than those of nurses who had been in service for above 10 years. In terms of TQC common methods, both assistant nurses and responsibility nurses had lower scores than nurses-in-charge, head nurses and nursing officers (P<0.05). The scores of nurses in service for less than 15 years did not significantly differ, but were obviously lower than those of nurses in service for over 15 years. There was no significant difference between the scores of nurses with different academic degrees. CONCLUSION: The TQC knowledge of the nurses are different based on their working levels and length of service.
