ABSTRACT
Background: This will be a before-and-after study nested within a randomized clinical trial. Its objective will be to analyze the effectiveness of a teleconsultation and validate a questionnaire for performing teletriage in dental urgency/emergency situations in children aged 3 to 13, whose parents will have signed a free and informed consent form, and who have had full access to the internet. Methods: The Questionnaire for Teletriage of Emergencies and Urgencies in Pediatric Dentistry (QuesT-Odontoped)-will be validated by applying it to 140 randomized child parents/guardians. After validation, another 260 children seeking emergency dental care in the municipality of Carangola, Minas Gerais, Brazil, will receive a remote consultation, be randomized, and then allocated into two groups: G1, teleconsultation, and G2, teleconsultation and face-to-face consultation (immediately after the former) with a blinded evaluator, involving anamnesis and conventional clinical examination. The G2 sample will be used in the before-after study. Both groups will be followed-up for 7 and 14 days using pain and quality-of-life scales, applied at baseline and after each follow-up period. Clinical follow-up will be carried out after 12 and 24 months to assess the outcome of the tooth that had been indicated for treatment in the teletriage. The Mann-Whitney test will be used to assess pain; Student's t test or the Mann-Whitney test will be used to assess quality of life and the number of missing teeth after 24 months; and Poisson's regression analysis will be used to assess the influence of other variables. The significance level will be set at 5%. Conclusions: In conclusion, this study expects to confirm the hypothesis that remote urgency consultation (teletriage), through a validated questionnaire, will be able to define the planning of the clinical situation, reducing the chance of displacements and progression of infection, helping to eliminate patient pain and discomfort.
Subject(s)
Remote Consultation , Humans , Surveys and Questionnaires , Child , Child, Preschool , Adolescent , Emergencies , Female , Male , Brazil , Quality of LifeABSTRACT
Non-urgent consultations to an Emergency Department (ED) contribute to overcrowding. Telecommunications represent a potential strategy to reduce some face-to-face consultations. OBJECTIVES: To describe characteristics of patients who used the Teletriage Program during the pilot study, to explore safety and to report user acceptance and satisfaction. METHODS: Cross-sectional study, including all adult patients affiliated to our health insurance attended to via this telemedicine service between January 18th and May 31st, 2019 (during pilot-study). Patients were followed-up for seven days to assess re-consultation to ED or unscheduled hospitalization. RESULTS: 276 effective consultations occurred, corresponding to 241 patients, with a mean of age of 50 years, 68% (189) were women. Chief complaints were related to clinical issues (70%) and remaining (30%) were administrative problems. Only four patients were suggested a referral or face-to-face assessment. Rate of re-consultation to the ED was 18% (51) at seven days of follow-up, and the rate of unscheduled hospitalization was <1% (2), both with good clinical evolution. Patient satisfaction was 72.73%, and regarding acceptability, 66.12% stated that without this channel they would have attended to a face-to-face consultation and 64.02% that they would do so if their needs remained unmet. CONCLUSIONS: Implementing this new communication channel could be a useful and safe strategy to reduce unnecessary non-urgent consultations to the ED.
Subject(s)
Remote Consultation , Telemedicine , Cross-Sectional Studies , Female , Humans , Male , Middle Aged , Patient Satisfaction , Personal Satisfaction , Pilot Projects , Referral and ConsultationABSTRACT
O município de Ribeirão Preto - SP, disponibiliza atenção pré-hospitalar pública através do Serviço de Atendimento Móvel de Urgência (SAMU) e de forma pioneira realiza teletriagem dos chamados de urgência em sua Central de Regulação. Assim, considerando que a teletriagem primária é um complexo método utilizado para garantir segurança, agilidade e eficácia às solicitações de socorro, apresentou-se esta proposta de investigação cujo objetivo foi verificar a aplicação da avaliação multifatorial do grau de urgência, através do mapeamento das teletriagens realizadas pela Central de Regulação do SAMU na cidade de Ribeirão Preto - SP em 2014. Neste sentido, o presente estudo se caracteriza como de abordagem quantitativa, modelo não experimental, retrospectivo, correlacional descritivo e de corte transversal, onde foram analisadas teletriagens primárias(n =2100) realizadas pela Central de Regulação do SAMU em 2014 e foi desenvolvido em quatro etapas: a primeira com uma revisão integrativa da literatura com 21 estudos primários e as demais com o interesse de descrever através do geoprocessamento a análise relacional entre as teletriagens pré-hospitalares da amostra e os fatores etiológicos, que justificam seu arranjo espacial, os casos selecionados foram submetidos a avaliação multifatorial do grau de urgência para posteriormente comparar com as distribuições espaciais encontradas, apresentando coeficiente Kappa = -0,0538. Ao final, houve comparação entre as diferentes configurações espaciais disponíveis e comprovou-se que não há evidencias da utilização da avaliação multifatorial do grau de urgência, nas amostras selecionadas para esta investigação, de teletriagens primárias do SAMU de Ribeirão Preto - SP em 2014, com base no raciocínio estatístico adotado e sob a ótica do geoprocessamento. Com isso, este estudo contribui para o monitoramento das triagens e, consequentemente, favorece o raciocínio dos fluxos do sistema, propondo o realojamento de unidades móveis de atendimento, a criação de mais equipes de suporte avançado, o engajamento em pesquisas de delineamento metodológico para desenvolver protocolos específicos para teletriagem pré-hospitalar no Brasil e tecnologias que apoiem e facilitem todo o processo
The city of Ribeirão Preto in SP, offers public pre-hospital care through the Mobile Emergency Service (SAMU) and a pioneer performs teletriage of so-called urgency in his Central regulation. Thus, considering that the primary teletriaging is a complex method to ensure safety, speed and efficiency to rescue requests, we presented this research proposal aimed to verify the application of multifactorial assessment of the degree of urgency, by mapping the teletriage made by SAMU Regulation Center in Ribeirão Preto - SP in 2014. in this sense, the present study is characterized as a quantitative approach, not experimental, retrospective design, descriptive correlational and cross-sectional, where primary teletriage were analyzed (n = 2100) conducted by the SAMU Regulation Center in 2014 and was developed in four stages: the first with an integrative literature review 21 primary studies and the other in the interest of describing through geoprocessing relational analysis between pre teletriage pre-hospital sample and etiological factors which justify their spatial arrangement; the selected cases were submitted to multifactorial assessment of the degree of urgency to later compare the spatial distributions found, with Kappa = - 0.0538 coefficient. At the end, there was a comparison between the different spatial configurations available and it was shown that there is no evidence of use of the multifactorial assessment of the degree of urgency, in the samples selected for this research, primary teletriagens SAMU of Ribeirão Preto - SP in 2014, with adopted based on statistical reasoning and from the perspective of geoprocessing. Therefore, this study contributes to the monitoring of trials and consequently favors the reasoning of system flows, proposing the relocation of mobile service units, the creation of more advanced support teams, engaging in methodological design of research to develop specific protocols for pre-hospital telescreening in Brazil and technologies that support and facilitate the process