Emotional intelligence as a predictor of conflict management styles among dental hygiene students.

INTRODUCTION: In dental hygiene education, a combination of ethics and professionalism, critical thinking, and problem-solving skills are utilized while managing conflict in academic settings, especially in academic clinical patient care settings. Limited evidence exists in determining whether emotional intelligence is related to conflict management styles (CMS). PURPOSE: The purpose of this study was to determine whether relationships exist between emotional intelligence and CMS among undergraduate dental hygiene students. METHODS: This quantitative cross-sectional survey research study involved a non-probabilistic sample of undergraduate dental hygiene students in the Western United States. The survey instrument consisted of three parts: 1. The Rahim Organizational Conflict Inventory-II (ROCI-II) included 28 questions measuring 5 CMS; 2. The Emotional Quotient Self-Assessment Checklist (EQSAC) included 30 questions measuring 6 domains of emotional intelligence (EI); and 3. Demographic questions. The data were analysed using descriptive statistics, correlational statistics and multiple linear regression. RESULTS: The responses from 92 participants were analysed. Most dental hygiene participants had EI scores in the moderate range and mainly used the collaborative and compromising CMS. Total EI scores were significant predictors of collaborative, compromising, accommodating and competing CMS. CONCLUSION: Improving EI scores may contribute to the increased use of the collaborative and compromising CMS in dental hygiene education.

Teachers' Patterns of Management of Conflicts With Students: A Study in Five European Countries.

The present study proposed an application of the Rahim' Model of Conflict Management, and aimed to explore the styles of handling interpersonal conflicts with students adopted by teachers from five European countries (Italy, Spain, Germany, Belgium, Austria), identifying specific patterns and evaluating potential differences according to teachers' Gender, Age, Working Seniority and Country of belonging. Overall, 589 secondary school teachers completed a questionnaire consisting of Socio-demographic characteristics and the Rahim Organizational Conflict Inventory-II (ROCI-II, Form B). Non-hierarchical k-means cluster analysis was employed to derive patterns of conflict management, identifying four patterns labelled as Multi-strategic and Engaged, Multi-strategic and Solution-Oriented, Control-Oriented and Avoidant, and Mediating. Significant differences between countries were found in the numbers of teachers grouped across the four patterns. Findings identified stable and meaningful patterns for evaluating teachers' styles of management of interpersonal conflicts with students and for promoting teachers' effectiveness in conflict management in the European school context.

The impact of emotional intelligence on conflict management styles used by jordanian nurse managers.

BACKGROUND: Emotional intelligence can help managers to effectively deal with conflicts in the workplace. However, the correlation between conflict management styles and emotional intelligence has not been fully conceptualized. AIM: To examine the impact of demographic variables and emotional intelligence on conflict management styles among nurse managers from Jordan. METHOD: A descriptive correlational design was used. A sample of 248 nurse managers completed the study. RESULTS: The integrating style was the most commonly used style among Jordanian nursing managers, while the least frequently used style was the dominating style. Conflict management styles significantly differed according to hospital type and years of experience. There were significant relationships between emotional intelligence and conflict management styles, but the direction of this relationship is not fully consistent with previous literature. CONCLUSION: Educating nursing managers about emotional intelligence may improve their abilities to manage conflicts in the workplace. However, cultural factors might have a role in determining the conflict management style used by managers. IMPLICATIONS FOR NURSING MANAGEMENT: An analysis of the relationship between emotional intelligence and conflict management styles can assist management in initiating a tailor-training program to improve abilities to manage conflict.

Conflitos em contexto de saúde: Um instrumento de avaliação de estilos de gestão de conflito / Conflicts in health context: An instrument to evaluate conflict management styles / Conflictos en contexto de salud: Un instrumento de evaluación de estilos de gestión de conflicto

INTRODUÇÃO: O conflito encontra-se subjacente a qualquer organização humana, não sendo as instituições de saúde exceção. OBJETIVO: Adaptar e validar um instrumento de avaliação de estilos de gestão do conflito, o Dutch Test for Conflict Handling (DUTCH; De Dreu et al., 2001), para o contexto da saúde. MÉTODOS: Depois da tradução para português, a escala foi aplicada a 364 sujeitos de ambos os sexos, estudantes e profissionais da saúde. Recolheu-se informação sobre dados sociodemográficos. Na administração dos questionários explicou-se aos participantes o objetivo do estudo e foi dada a garantia de anonimato. RESULTADOS: A analise fatorial exploratória indicou, como na estrutura original, a existência de 5 fatores que apresentaram boa consistência interna (0,74 < α < 0,85). O DUTCH apresenta uma consistência interna robusta para a escala total (α = 0,82). Recorrendo a modelos de equações estruturais, o modelo apresentou coeficientes de ajustamento adequados [χ(160) = 298,9; p < 0,001; χ/gl = 1,87; GFI = 0,927; AGFI = 0,904; CFI = 0,942; TLI = 0,931; RMSEA = 0,049) e vai ao encontro dos pressupostos de base do inventario. CONCLUSÕES: A versão portuguesa de DUTCH revela características psicométricas que o caracterizam como fiável para avaliar estilos de gestão de conflito. Pode ser um bom apoio à investigação, relacionando os resultados nele obtidos com outras variáveis da gestão de conflitos. O instrumento é composto por um pequeno número de itens e é de fácil aplicação na área da saúde.

INTRODUCTION: The conflict is underlain by any human organization, and health institutions are not an exception. AIM: Adapt and validate an instrument of evaluation of conflict management styles, the Dutch Test for Conflict Handling (DUTCH; De Dreu et al., 2001), for the health context. METHODS: After the translation to Portuguese, the scale was applied to 364 male and female individuals, students and health professionals. It was collected information about socio demographical data. In the administration of the questionnaires it was explained to the participants the objective of the study and it was given guarantee of anonymity. RESULTS: The exploratory factor analysis has indicated, such as in the original structure, the existence of 5 factors that presented a good internal consistency (0,74 < α < 0,85). DUTCH presents a robust internal consistency to the total scale (α = 0,82). Using structural equation models, the model presented adequate adjustment coefficients [χ(160) = 298,9; p < 0,001; χ/gl = 1,87; GFI = 0,927; AGFI = 0,904; CFI = 0,942; TLI = 0,931; RMSEA = 0,049) and meets the basic assumptions of the inventory. CONCLUSIONS: The Portuguese version of DUTCH reveals psychometric characteristics that characterize it as reliable to evaluate conflict management styles. It can be a good support to investigation, relating the results obtained in it with other variables of conflict management. The instrument is composed by a small number of items and is of easy application in health area.

INTRODUCCIÓN: El conflicto se encuentra subyacente a cualquier organización humana, no siendo las instituciones de salud excepción. OBJETIVO: La presente investigación tuve como objetivo adaptar y validar un instrumento de evaluación de estilos de gestión de conflicto, el Dutch Test for Conflict Handling (DUTCH; De Dreu et al., 2001), para lo contexto de la salud. METODOLOGÍA: Después de la traducción para portugués, la escala ha sido aplicada a 364 sujetos de ambos sexos, estudiantes y profesionales de la salud. Se ha también recogido información sobre datos sociodemográficos. En la administración de los cuestionarios se ha explicado a los participantes el objetivo de lo estudio y les fue dada garantiera de anonimato. RESULTADOS: La análisis factorial exploratoria ha indicado, cómo en la estructura original, la existencia de 5 factores que presentaran buena consistencia interna (0,74 < α < 0,85). El DUTCH presenta una consistencia interna robusta para la escala total (α = 0,82). Recurriendo a modelos de ecuaciones estructurales, el modelo ha presentado coeficientes de ajuste adecuados [χ(160) = 298,9; p < 0,001; χ/gl = 1,87; GFI = 0,927; AGFI = 0,904; CFI = 0,942; TLI = 0,931; RMSEA = 0,049) e va al encuentro de los presupuestos de bases del inventario. CONCLUSIONES: La versión portuguesa del DUTCH revela características psicométricas que lo caracterizan como fiable para evaluar estilos de gestión de conflicto. Puede ser un buen apoyo a la investigación, relacionando los resultados obtenidos en él con otras variables de la gestión de conflictos. El instrumento es compuesto por un pequeño número de ítems y es de fácil aplicación en el área de la salud.

Gestão de conflitos em uma organização da área da saúde em Portugal / Conflict Management in a Health Organization in Portugal

Em um contexto de crise como o que vivemos, a presente investigação procura contribuir para uma melhor compreensão da dinâmica estabelecida entre estratégias de gestão de conflito e algumas variáveis sociodemográficas. No âmbito laboral, há uma certa carência de investigações, em Portugal, sobre o modo como os conflitos são geridos no setor farmacêutico, o que confere um caráter inovador ao estudo. A problemática das estratégias de gestão de conflito tem sido objeto de inúmeras análises, sendo que a abordagem bidimensional tem recebido robustas evidências empíricas. Inscrito nessa abordagem, o questionário sobre estratégias de resolução de conflitos (QERC) permite avaliar cinco estratégias de gestão de conflitos interpessoais em ambiente organizacional. O objetivo geral do estudo foi analisar e essas estratégias utilizadas em uma organização multinacional na qual foram aplicados o referido instrumento e um breve questionário sociodemográfico em uma amostra de 117 indivíduos. Os resultados sugerem correlações pertinentes entre gênero, número de colaboradores a cargo e habilitações literárias e alguns dos estilos adotados em conflito socio laboral. Permitem, ainda, uma reflexão importante sobre os contornos que os conflitos e as formas de o gerir assumem no contexto específico de uma multinacional do setor da saúde perante os reptos atuais (AU)

In a context of crisis as we live, the present investigation seeks to contribute to a better understanding of the dynamic between conflict management strategies and some socialdemographical variables. In the labor setting, there´s a certain scarcity of research in Portugal about the way conflicts are managed in thepharmaceutical sector that gives to the study an innovative character. The problematic of the conflict management strategies as beenobject of many analysis, and the bi-dimensional approach has received robust empirical evidences. In this perspective, the Questionnaire of conflict resolution strategies (QERC) that allows evaluating five strategies of interpersonal conflict management in the organizational context. The main objective was to analyze those strategies used in a multinational organization where we applied the instrument and a brief sociodemographical questionnaire to a sample of 117 individuals. Results suggest pertinent correlationsbetween gender, number of collaborators in charge and scholar abilities and some of the styles and allow an important reflection about howconflicts are managed in this specific context of a multinational of the health sector nowadays (AU)

Gestão de conflitos em uma organização da área da saúde em Portugal / Conflict Management in a Health Organization in Portugal

Em um contexto de crise como o que vivemos, a presente investigação procura contribuir para uma melhor compreensão da dinâmica estabelecida entre estratégias de gestão de conflito e algumas variáveis sociodemográficas. No âmbito laboral, há uma certa carência de investigações, em Portugal, sobre o modo como os conflitos são geridos no setor farmacêutico, o que confere um caráter inovador ao estudo. A problemática das estratégias de gestão de conflito tem sido objeto de inúmeras análises, sendo que a abordagem bidimensional tem recebido robustas evidências empíricas. Inscrito nessa abordagem, o questionário sobre estratégias de resolução de conflitos (QERC) permite avaliar cinco estratégias de gestão de conflitos interpessoais em ambiente organizacional. O objetivo geral do estudo foi analisar e essas estratégias utilizadas em uma organização multinacional na qual foram aplicados o referido instrumento e um breve questionário sociodemográfico em uma amostra de 117 indivíduos. Os resultados sugerem correlações pertinentes entre gênero, número de colaboradores a cargo e habilitações literárias e alguns dos estilos adotados em conflito socio laboral. Permitem, ainda, uma reflexão importante sobre os contornos que os conflitos e as formas de o gerir assumem no contexto específico de uma multinacional do setor da saúde perante os reptos atuais

In a context of crisis as we live, the present investigation seeks to contribute to a better understanding of the dynamic between conflict management strategies and some socialdemographical variables. In the labor setting, there´s a certain scarcity of research in Portugal about the way conflicts are managed in thepharmaceutical sector that gives to the study an innovative character. The problematic of the conflict management strategies as beenobject of many analysis, and the bi-dimensional approach has received robust empirical evidences. In this perspective, the Questionnaire of conflict resolution strategies (QERC) that allows evaluating five strategies of interpersonal conflict management in the organizational context. The main objective was to analyze those strategies used in a multinational organization where we applied the instrument and a brief sociodemographical questionnaire to a sample of 117 individuals. Results suggest pertinent correlationsbetween gender, number of collaborators in charge and scholar abilities and some of the styles and allow an important reflection about howconflicts are managed in this specific context of a multinational of the health sector nowadays

Conflict management styles, emotional intelligence and implicit theories of personality of nursing students: a cross-sectional study.

BACKGROUND: Conflict management is an essential skill that nursing students need to master as conflict is unavoidable in clinical settings. Examining nursing students' conflict management styles and the associating factors can inform nurse educators on how to equip nursing students for effective conflict management. OBJECTIVES: This study aimed at examining undergraduate nursing students conflict management styles in managing conflict with their supervisors in clinical placement. The associations of emotional intelligence and implicit theories of personality with conflict management styles were also investigated. DESIGN: This is a cross-sectional quantitative survey. SETTING: This study took place at a nursing school at a university in Hong Kong. PARTICIPANTS: 568 undergraduate nursing students participated in the study. METHODS: Students completed a questionnaire which consisted of demographics, Measure of Implicit Theories of Personality, The Schutte Emotional Intelligence Scale (SEIS) and The Rahim Organizational Conflict Inventory-II (ROCI-II) and received a HKD 20 book coupon as compensation. The data were analyzed by descriptive statistics, reliability analyses, t-tests, correlational and linear regression analyses. RESULTS: For managing conflict with clinical supervisors, students used obliging and integrating most frequently whereas used dominating least. Emotional intelligence was a significant predictor of all five conflict management styles. The higher the emotional intelligence, the more students used integrating, obliging, compromising and dominating. The lower the emotional intelligence, the more students used avoiding. There was a significant association between implicit theories of personality and compromising. The less malleable students perceived personality to be, the more they used compromising. CONCLUSIONS: Emotional intelligence was significantly associated with all five conflict management styles while implicit theories of personality were significantly associated with compromising style only. Efforts of nurse educators to enhance students' conflict management skills and emotional intelligence to face conflicts in clinical settings are discussed.