Feature extraction from customer reviews using enhanced rules.

Opinion mining is gaining significant research interest, as it directly and indirectly provides a better avenue for understanding customers, their sentiments toward a service or product, and their purchasing decisions. However, extracting every opinion feature from unstructured customer review documents is challenging, especially since these reviews are often written in native languages and contain grammatical and spelling errors. Moreover, existing pattern rules frequently exclude features and opinion words that are not strictly nouns or adjectives. Thus, selecting suitable features when analyzing customer reviews is the key to uncovering their actual expectations. This study aims to enhance the performance of explicit feature extraction from product review documents. To achieve this, an approach that employs sequential pattern rules is proposed to identify and extract features with associated opinions. The improved pattern rules total 41, including 16 new rules introduced in this study and 25 existing pattern rules from previous research. An average calculated from the testing results of five datasets showed that the incorporation of this study's 16 new rules significantly improved feature extraction precision by 6%, recall by 6% and F-measure value by 5% compared to the contemporary approach. The new set of rules has proven to be effective in extracting features that were previously overlooked, thus achieving its objective of addressing gaps in existing rules. Therefore, this study has successfully enhanced feature extraction results, yielding an average precision of 0.91, an average recall value of 0.88, and an average F-measure of 0.89.

Contradiction in text review and apps rating: prediction using textual features and transfer learning.

Mobile app stores, such as Google Play, have become famous platforms for practically all types of software and services for mobile phone users. Users may browse and download apps via app stores, which also help developers monitor their apps by allowing users to rate and review them. App reviews may contain the user's experience, bug details, requests for additional features, or a textual rating of the app. These ratings can be frequently biased due to inadequate votes. However, there are significant discrepancies between the numerical ratings and the user reviews. This study uses a transfer learning approach to predict the numerical ratings of Google apps. It benefits from user-provided numeric ratings of apps as the training data and provides authentic ratings of mobile apps by analyzing users' reviews. A transfer learning-based model ELMo is proposed for this purpose which is based on the word vector feature representation technique. The performance of the proposed model is compared with three other transfer learning and five machine learning models. The dataset is scrapped from the Google Play store which extracts the data from 14 different categories of apps. First, biased and unbiased user rating is segregated using TextBlob analysis to formulate the ground truth, and then classifiers prediction accuracy is evaluated. Results demonstrate that the ELMo classifier has a high potential to predict authentic numeric ratings with user actual reviews.

Data and models for stance and premise detection in COVID-19 tweets: Insights from the Social Media Mining for Health (SMM4H) 2022 shared task.

The COVID-19 pandemic has sparked numerous discussions on social media platforms, with users sharing their views on topics such as mask-wearing and vaccination. To facilitate the evaluation of neural models for stance detection and premise classification, we organized the Social Media Mining for Health (SMM4H) 2022 Shared Task 2. This competition utilized manually annotated posts on three COVID-19-related topics: school closures, stay-at-home orders, and wearing masks. In this paper, we extend the previous work and present newly collected data on vaccination from Twitter to assess the performance of models on a different topic. To enhance the accuracy and effectiveness of our evaluation, we employed various strategies to aggregate tweet texts with claims, including models with feature-level (early) fusion and dual-view architectures from the SMM4H 2022 Task 2 leaderboard. Our primary objective was to create a valuable dataset and perform an extensive experimental evaluation to support future research in argument mining in the health domain.

Perceptions of hospital care for persons with dementia during the COVID-19 pandemic: a social media sentiment analysis.

BACKGROUND AND OBJECTIVES: The COVID-19 pandemic led to many hospital service disruptions and strict visitor restrictions that impacted care of older adult populations. This study investigates perceptions of hospital care for persons with dementia during the COVID-19 pandemic as shared on Reddit's social media platform. RESEARCH DESIGN AND METHODS: This study combined an opinion mining framework with linguistic processing to conduct a sentiment analysis of word clusters and care-based content in a sample of 1205 posts shared between February 2020 and March 2023 in Reddit's English-language corpus. Data were classified based on reoccurring contiguous sequences of two words from our text sample. RESULTS: Hospital dementia care discourse on Reddit advanced four negative sentiment themes: (1) fear of poor medication management, hydration, and hygiene, (2) loss of patient advocacy, (3) precipitation of advance directive discussions, and (4) delayed discharge and loss of nursing home bed. One positive sentiment theme also emerged: gratitude towards hospital staff. DISCUSSION AND IMPLICATIONS: Negative sentiment Reddit posts constituted a larger share of the posts than positive posts regarding hospital care for persons with dementia. People who posted about their experiences shared their concerns about hospital care deficiencies and the importance of including informal caregivers in hospital settings, particularly in the context of a pandemic. Implications exist for dementia training, improved quality of care, advance care planning and transitions in care policies.

Use of sentiment analysis for capturing hospitalized cancer patients' experience from free-text comments in the Persian language.

PURPOSE: Today, the Internet provides access to many patients' experiences, which is crucial in assessing the quality of healthcare services. This paper introduces a model for detecting cancer patients' opinions about healthcare services in the Persian language, both positive and negative. METHOD: To achieve the objectives of this study, a combination of sentiment analysis (SA) and topic modeling approaches was employed. All pertinent comments made by cancer patients were collected from the patient feedback form of the Tehran University of Medical Science (TUMS) Cancer Institute (CI) in Iran, from March to October 2021. Conventional evaluation metrics such as accuracy, precision, recall, and F-measure were utilized to assess the performance of the proposed model. RESULT: The experimental findings revealed that the proposed SA model achieved accuracies of 89.3%, 92.6%, and 90.8% in detecting patients' sentiments towards general services, healthcare services, and life expectancy, respectively. Based on the topic modeling results, the topic "Metastasis" exhibited lower sentiment scores compared to other topics. Additionally, cancer patients expressed dissatisfaction with the current appointment booking service, while topics such as "Good experience," "Affable staff", and "Chemotherapy" garnered higher sentiment scores. CONCLUSION: The combined use of SA and topic modeling offers valuable insights into healthcare services. Policymakers can utilize the knowledge obtained from these topics and associated sentiments to enhance patient satisfaction with cancer institution services.

Unveiling Vaccine Hesitancy on Twitter: Analyzing Trends and Reasons during the Emergence of COVID-19 Delta and Omicron Variants.

Given the high amount of information available on social media, the paper explores the degree of vaccine hesitancy expressed in English tweets posted worldwide during two different one-month periods of time following the announcement regarding the discovery of new and highly contagious variants of COVID-19-Delta and Omicron. A total of 5,305,802 COVID-19 vaccine-related tweets have been extracted and analyzed using a transformer-based language model in order to detect tweets expressing vaccine hesitancy. The reasons behind vaccine hesitancy have been analyzed using a Latent Dirichlet Allocation approach. A comparison in terms of number of tweets and discussion topics is provided between the considered periods with the purpose of observing the differences both in quantity of tweets and the discussed discussion topics. Based on the extracted data, an increase in the proportion of hesitant tweets has been observed, from 4.31% during the period in which the Delta variant occurred to 11.22% in the Omicron case, accompanied by a diminishing in the number of reasons for not taking the vaccine, which calls into question the efficiency of the vaccination information campaigns. Considering the proposed approach, proper real-time monitoring can be conducted to better observe the evolution of the hesitant tweets and the COVID-19 vaccine hesitation reasons, allowing the decision-makers to conduct more appropriate information campaigns that better address the COVID-19 vaccine hesitancy.

Performance evaluation of machine learning models on large dataset of android applications reviews.

With an ever-increasing number of mobile users, the development of mobile applications (apps) has become a potential market during the past decade. Billions of users download mobile apps for divergent use from Google Play Store, fulfill tasks and leave comments about their experience. Such reviews are replete with a variety of feedback that serves as a guide for the improvement of existing apps and intuition for novel mobile apps. However, application reviews are challenging and very broad to approach. Such reviews, when segregated into different classes guide the user in the selection of suitable apps. This study proposes a framework for analyzing the sentiment of reviews for apps of eight different categories like shopping, sports, casual, etc. A large dataset is scrapped comprising 251661 user reviews with the help of 'Regular Expression' and 'Beautiful Soup'. The framework follows the use of different machine learning models along with the term frequency-inverse document frequency (TF-IDF) for feature extraction. Extensive experiments are performed using preprocessing steps, as well as, the stats feature of app reviews to evaluate the performance of the models. Results indicate that combining the stats feature with TF-IDF shows better performance and the support vector machine obtains the highest accuracy. Experimental results can potentially be used by other researchers to select appropriate models for the analysis of app reviews. In addition, the provided dataset is large, diverse, and balanced with eight categories and 59 app reviews and provides the opportunity to analyze reviews using state-of-the-art approaches.

From Twitter to Aso-Rock: A sentiment analysis framework for understanding Nigeria 2023 presidential election.

Introduction: Social media platforms such as Facebook, LinkedIn, Twitter, among others have been used as tools for staging protests, opinion polls, campaign strategy, medium of agitation and a place of interest expression especially during elections. Aim: In this work, a Natural Language Processing framework is designed to understand Nigeria 2023 presidential election based on public opinion using Twitter dataset. Methods: Two million tweets with 18 features were collected from Twitter containing public and personal tweets of the three top contestants - Atiku Abubakar, Peter Obi and Bola Tinubu - in the forthcoming 2023 Presidential election. Sentiment analysis was performed on the preprocessed dataset using three machine learning models namely: Long Short-Term Memory (LSTM) Recurrent Neural Network, Bidirectional Encoder Representations from Transformers (BERT) and Linear Support Vector Classifier (LSVC) models. This study spanned ten weeks starting from the candidates' declaration of intent to run for Presidency. Results: The sentiment models gave an accuracy, precision, recall, AUC and f-measure of 88%, 82.7%, 87.2%, 87.6% and 82.9% respectively for LSTM; 94%, 88.5%, 92.5%, 94.7% and 91.7% respectively for BERT and 73%, 81.4%, 76.4%, 81.2% and 79.2% respectively for LSVC. Result also showed that Peter Obi has the highest total impressions the highest positive sentiments, Tinubu has the highest network of active friends while Atiku has the highest number of followers. Conclusion: Sentiment analysis and other Natural Language Understanding tasks can aid in the understanding of the social media space in terms of public opinion mining. We conclude that opinion mining from Twitter can form a general basis for generating insights for election as well as modeling election outcomes.

DDPM: A Dengue Disease Prediction and Diagnosis Model Using Sentiment Analysis and Machine Learning Algorithms.

The aedes mosquito-borne dengue viruses cause dengue fever, an arboviral disease (DENVs). In 2019, the World Health Organization forecasts a yearly occurrence of infections from 100 million to 400 million, the maximum number of dengue cases ever testified worldwide, prompting WHO to label the virus one of the world's top ten public health risks. Dengue hemorrhagic fever can progress into dengue shock syndrome, which can be fatal. Dengue hemorrhagic fever can also advance into dengue shock syndrome. To provide accessible and timely supportive care and therapy, it is necessary to have indispensable practical instruments that accurately differentiate Dengue and its subcategories in the early stages of illness development. Dengue fever can be predicted in advance, saving one's life by warning them to seek proper diagnosis and treatment. Predicting infectious diseases such as dengue is difficult, and most forecast systems are still in their primary stages. In developing dengue predictive models, data from microarrays and RNA-Seq have been used significantly. Bayesian inferences and support vector machine algorithms are two examples of statistical methods that can mine opinions and analyze sentiment from text. In general, these methods are not very strong semantically, and they only work effectively when the text passage inputs are at the level of the page or the paragraph; they are poor miners of sentiment at the level of the sentence or the phrase. In this research, we propose to construct a machine learning method to forecast dengue fever.

A statistical analysis of tweets on covid-19 vaccine hesitancy utilizing opinion mining: an Indian perspective.

The world witnessed the emergence of a deadly virus in December 2019, later named COVID-19. The virus was found to be highly contagious, and so people across the world were highly prone to be affected by the virus. Being a virus-borne disease, developing a vaccine was one of the most promising remedies. Thus, research organizations across the globe started working on developing the vaccine. However, it was later found by many researchers that a large number of people were hesitant to receive the vaccine. This paper aims to study the acceptance and hesitancy levels of people in India and compares them with the acceptance and hesitancy levels of people from the UK, the USA, and the rest of the world by analyzing their tweets on Twitter. For this study, 2,98,452 tweets were fetched from January 2020 to March 2022 from Twitter, and 1,84,720 tweets from 1,22,960 unique users were selected based on their country of origin. Machine learning based Sentiment analysis is then used to evaluate and analyze the tweets. The paper also proposes an NLP-based algorithm to perform opinion mining on Twitter data. The study found the public sentiment of the Indian population to be 63% positive, 28% neutral, and 9% negative. While the worldwide sentiment distribution is 45% positive, 34% neutral, and 21% negative, the USA has 42% positive, 34% neutral, and 23% negative and the UK has 50% positive, 29% neutral, and 21% negative. Also, sentiment analysis for individual vaccines in Indian context resulted in "Covaxin" with the highest positive sentiment at 43% followed by "Covishield" at 36%. The outcome of this work yields an insight into the public perception of the COVID-19 vaccine and thus can be used to formulate policies for existing and future vaccine campaigns. This study becomes more relevant as it is the consolidated opinion of Indian people, which is versatile in nature.

An opinion mining methodology to analyse games for health.

Despite the positive impact of games for health on players' health, users tend to stop playing them after a short period of time, leading benefits to fade. It is therefore important to understand how to sustain interest and, in this way, preserve the health benefits of games for health. This could be achieved by continuously reviewing user feedback after product launch and using this information to inform (re)design and better address user needs. With the growth of social media, user opinions became widely available in public forums. This abundance of information affords us the possibility of, through the application of natural language processing and sentiment analysis techniques, tapping into user opinions and automatically analysing and extracting knowledge from them. This paper introduces a methodology that analyses user comments posted on YouTube about the Just Dance game, to automatically extract information about Usability, User Experience (UX), and Perceived Health Impacts related to Quality of Life (H-QoL). In doing so, the methodology uses a pre-established vocabulary, based on the English lexicon and its semantic relations, to annotate the presence of 38 concepts (five of Usability, 18 of UX, and 15 of H-QoL) and to analyse sentiment. The results of the information extraction and processing are displayed on a dashboard that allows for the exploration and browsing of the results, which can be useful to better understand the opinions and impacts perceived by users and to inform the (re)design of games for health. The methodology proposed builds upon over 500,000 user comments collected from over 32,000 videos.

Using sentiment analysis to evaluate qualitative students' responses.

Text analytics in education has evolved to form a critical component of the future SMART campus architecture. Sentiment analysis and qualitative feedback from students is now a crucial application domain of text analytics relevant to institutions. The implementation of sentiment analysis helps understand learners' appreciation of lessons, which they prefer to express in long texts with little or no restriction. Such expressions depict the learner's emotions and mood during class engagements. This research deployed four classifiers, including Naïve Bayes (NB), Support Vector Machine (SVM), J48 Decision Tree (DT), and Random Forest (RF), on a qualitative feedback text after a semester-based course session at the University of Education, Winneba. After enough training and testing using the k-fold cross-validation technique, the SVM classification algorithm performed with a superior accuracy of 63.79%.

Deep learning based sentiment analysis of public perception of working from home through tweets.

Nowadays, we are witnessing a paradigm shift from the conventional approach of working from office spaces to the emerging culture of working virtually from home. Even during the COVID-19 pandemic, many organisations were forced to allow employees to work from their homes, which led to worldwide discussions of this trend on Twitter. The analysis of this data has immense potential to change the way we work but extracting useful information from this valuable data is a challenge. Hence in this study, the microblogging website Twitter is used to gather more than 450,000 English language tweets from 22nd January 2022 to 12th March 2022, consisting of keywords related to working from home. A state-of-the-art pre-processing technique is used to convert all emojis into text, remove duplicate tweets, retweets, username tags, URLs, hashtags etc. and then the text is converted to lowercase. Thus, the number of tweets is reduced to 358,823. In this paper, we propose a fine-tuned Convolutional Neural Network (CNN) model to analyse Twitter data. The input to our deep learning model is an annotated set of tweets that are effectively labelled into three sentiment classes, viz. positive negative and neutral using VADER (Valence Aware Dictionary for sEntiment Reasoning). We also use a variation in the input vector to the embedding layer, by using FastText embeddings with our model to train supervised word representations for our text corpus of more than 450,000 tweets. The proposed model uses multiple convolution and max pooling layers, dropout operation, and dense layers with ReLU and sigmoid activations to achieve remarkable results on our dataset. Further, the performance of our model is compared with some standard classifiers like Support Vector Machine (SVM), Naive Bayes, Decision Tree, and Random Forest. From the results, it is observed that on the given dataset, the proposed CNN with FastText word embeddings outperforms other classifiers with an accuracy of 0.925969. As a result of this classification, 54.41% of the tweets are found to show affirmation, 24.50% show a negative disposition, and 21.09% have neutral sentiments towards working from home.

Study of Text Patterns Found on Social Networks of Mental Health Reactions to COVID-19.

Background: SARS-CoV-2 is an infectious disease caused by the coronavirus that was first reported in December 2019 in China and immediately spread around the world causing a pandemic, which has caused countless deaths and cases in global health. Mental health has not gone untouched by this pandemic; due to the lockdown and the vast amounts of information disseminated, the Panamanian population has begun to feel the collateral effects. Objective: We propose classifying tweets using a machine learning (ML) and deep learning (DL) approach and pattern search to make recommendations to the emotional and psychological reactions of the Panamanian population. Methods: Our study has been carried out with a corpus in spanish extracted from X for the automatic classification of texts, from which we have categorized, through the ML&DL approach, the tweets about Covid-19 in Panama, in order to know if the population has suffered any mental health effects. Results: We can say that the ML models provide competitive results in terms of automatic identification of texts with an accuracy of 90%. Conclusion: X is a social network and an important information channel where you can explore, analyze and organize opinions to make better decisions. Text mining and patron search are a natural language processing (NLP) task that, using ML&DL algorithms, can integrate innovative strategies into information and communication technologies.

Sentiment analysis of vegan related tweets using mutual information for feature selection.

Nowadays, people get increasingly attached to social media to connect with other people, to study, and to work. The presented article uses Twitter posts to better understand public opinion regarding the vegan (plant-based) diet that has traditionally been portrayed negatively on social media. However, in recent years, studies on health benefits, COVID-19, and global warming have increased the awareness of plant-based diets. The study employs a dataset derived from a collection of vegan-related tweets and uses a sentiment analysis technique for identifying the emotions represented in them. The purpose of sentiment analysis is to determine whether a piece of text (tweet in our case) conveys a negative or positive viewpoint. We use the mutual information approach to perform feature selection in this study. We chose this method because it is suitable for mining the complicated features from vegan tweets and extracting users' feelings and emotions. The results revealed that the vegan diet is becoming more popular and is currently framed more positively than in previous years. However, the emotions of fear were mostly strong throughout the period, which is in sharp contrast to other types of emotions. Our findings place new information in the public domain, which has significant implications. The article provides evidence that the vegan trend is growing and new insights into the key emotions associated with this growth from 2010 to 2022. By gaining a deeper understanding of the public perception of veganism, medical experts can create appropriate health programs and encourage more people to stick to a healthy vegan diet. These results can be used to devise appropriate government action plans to promote healthy veganism and reduce the associated emotion of fear.

Sentiment and Emotional Analysis of Risk Perception in the Herculaneum Archaeological Park during COVID-19 Pandemic.

This paper proposes a methodology for sentiment analysis with emphasis on the emotional aspects of people visiting the Herculaneum Archaeological Park in Italy during the period of the COVID-19 pandemic. The methodology provides a valuable means of continuous feedback on perceived risk of the site. A semantic analysis on Twitter text messages provided input to the risk management team with which they could respond immediately mitigating any apparent risk and reducing the perceived risk. A two-stage approach was adopted to prune a massively large dataset from Twitter. In the first phase, a social network analysis and visualisation tool NodeXL was used to determine the most recurrent words, which was achieved using polarity. This resulted in a suitable subset. In the second phase, the subset was subjected to sentiment and emotion mapping by survey participants. This led to a hybrid approach of using automation for pruning datasets from social media and using a human approach to sentiment and emotion analysis. Whilst suffering from COVID-19, equally, people suffered due to loneliness from isolation dictated by the World Health Organisation. The work revealed that despite such conditions, people's sentiments demonstrated a positive effect from the online discussions on the Herculaneum site.

Mining Public Opinions on COVID-19 Vaccination: A Temporal Analysis to Support Combating Misinformation.

This article presents a study that applied opinion analysis about COVID-19 immunization in Brazil. An initial set of 143,615 tweets was collected containing 49,477 pro- and 44,643 anti-vaccination and 49,495 neutral posts. Supervised classifiers (multinomial naïve Bayes, logistic regression, linear support vector machines, random forests, adaptative boosting, and multilayer perceptron) were tested, and multinomial naïve Bayes, which had the best trade-off between overfitting and correctness, was selected to classify a second set containing 221,884 unclassified tweets. A timeline with the classified tweets was constructed, helping to identify dates with peaks in each polarity and search for events that may have caused the peaks, providing methodological assistance in combating sources of misinformation linked to the spread of anti-vaccination opinion.

Opinions on Homeopathy for COVID-19 on Twitter.

Homeopathy is a medical system originating in Germany more than 200 years ago. Based on prior investigations, mainstream health agencies and medical research communities indicate that there is little evidence that homeopathy can be an effective treatment for any specific health condition. However, it continues to be practiced as a popular form of alternative medicine in many countries, even during the ongoing COVID-19 pandemic. In this paper, we mine opinions on homeopathy for COVID-19 expressed in Twitter data. Our experiments are conducted with a dataset of nearly 60K tweets collected during a seven month period ending in July 2020. We first built text classifiers (linear and neural models) to mine opinions on homeopathy (positive, negative, neutral) from tweets using a dataset of 2400 hand-labeled tweets obtaining an average macro F-score of 81.5% for the positive and negative classes. We applied this model to identify opinions from the full dataset. Our results show that the number of unique positive tweets is twice that of the number of unique negative tweets; but when including retweets, there are 23% more negative tweets overall indicating that negative tweets are getting more retweets and better traction on Twitter. Using a word shift graph analysis on the Twitter bios of authors of positive and negative tweets, we observe that opinions on homeopathy appear to be correlated with political/religious ideologies of the authors (e.g., liberal vs nationalist, atheist vs Hindu). To our knowledge, this is the first study to analyze public opinions on homeopathy on any social media platform. Our results surface a tricky landscape for public health agencies as they promote evidence-based therapies and preventative measures for COVID-19.

Sentiment analysis techniques, challenges, and opportunities: Urdu language-based analytical study.

Sentiment analysis in research involves the processing and analysis of sentiments from textual data. The sentiment analysis for high resource languages such as English and French has been carried out effectively in the past. However, its applications are comparatively few for resource-poor languages due to a lack of textual resources. This systematic literature explores different aspects of Urdu-based sentiment analysis, a classic case of poor resource language. While Urdu is a South Asian language understood by one hundred and sixty-nine million people across the planet. There are various shortcomings in the literature, including limitation of large corpora, language parsers, and lack of pre-trained machine learning models that result in poor performance. This article has analyzed and evaluated studies addressing machine learning-based Urdu sentiment analysis. After searching and filtering, forty articles have been inspected. Research objectives have been proposed that lead to research questions. Our searches were organized in digital repositories after selecting and screening relevant studies. Data was extracted from these studies. Our work on the existing literature reflects that sentiment classification performance can be improved by overcoming the challenges such as word sense disambiguation and massive datasets. Furthermore, Urdu-based language constructs, including language parsers and emoticons, context-level sentiment analysis techniques, pre-processing methods, and lexical resources, can also be improved.

Public opinion monitoring through collective semantic analysis of tweets.

The high popularity of Twitter renders it an excellent tool for political research, while opinion mining through semantic analysis of individual tweets has proven valuable. However, exploiting relevant scientific advances for collective analysis of Twitter messages in order to quantify general public opinion has not been explored. This paper presents such a novel, automated public opinion monitoring mechanism, consisting of a semantic descriptor that relies on Natural Language Processing algorithms. A four-dimensional descriptor is first extracted for each tweet independently, quantifying text polarity, offensiveness, bias and figurativeness. Subsequently, it is summarized across multiple tweets, according to a desired aggregation strategy and aggregation target. This can then be exploited in various ways, such as training machine learning models for forecasting day-by-day public opinion predictions. The proposed mechanism is applied to the 2016/2020 US Presidential Elections tweet datasets and the resulting succinct public opinion descriptions are explored as a case study.