Making the hospital care in the Czech Republic more effective through volunteering.

Volunteering in the health sector contributes to improving the quality of services and has positive benefits for the volunteers themselves and the health service providers, and especially for patients and their families, as well as for society. The aim of this article is to summarize the main findings of the evaluation of the project Efficiency of the hospital care system in the Czech Republic through volunteering (CZ.03 .3.X/0.0/0.0/15_018/0007517), which was implemented between 2019 and 2023 by the Ministry of Health of the Czech Republic. The evaluation of the project was based on a combination of quantitative research (questionnaire surveys focused on the target groups of the project) and qualitative methods (individual and group interviews). The internal and external impact evaluation of the project shows significant changes in the short term for patients and their family members who use volunteering in healthcare, as well as for healthcare professionals and providers. The development of volunteering in healthcare and its effective coordination is a suitable and proven tool to support and improve the psychosocial aspect of care for hospitalized patients and a way to achieve the desired goals of the healthcare system.

Volunteer Activities at the Hospice of Japan Baptist Hospital: Modified Volunteer Activities Amid the COVID-19 Pandemic

At the Japan Baptist Hospital, approximately 70 volunteers are working mainly in hospice. Owing to the coronavirus disease 2019 (COVID-19) outbreak in February 2020, volunteer activities were suspended or severely curtailed at most hospices/palliative care units in Japan. We have been attempting to determine how to continue the volunteer activities, that are indispensable to the hospice care team approach. For example, volunteers’ artworks and potted plants provided patients with the opportunity to participate in seasonal events and feel socially connected without meeting in person. Additionally, we skillfully used web resources, that allowed us to hold staff meetings and bereavement meetings during the pandemic. The hospice staff participated in hospital COVID-19 countermeasure meetings to share and provide the importance of presence of volunteers for the best care of patients throughout the hospital. The “Guideline for Volunteer Activities According to the COVID-19 Outbreak Levels” was initiated in conjunction with the hospital’s infection control team to allow us to continue volunteer activities without spreading the infection.

A Survey of Hospice Volunteer Coordinators: Training Methods and Objectives of Current Hospice Volunteer Training Programs.

INTRODUCTION: Currently more than 5800 hospice organizations operate in the United States.1 Hospice organizations are required by the Centers for Medicare and Medicaid Services (CMS) to use volunteers for services provided to patients.2 Although CMS regulates the amount of hours hospice volunteers should provide, there are currently no national requirements for objectives of training.3 The purpose of this study was to gather information from a sample of hospices regarding volunteer coordinator background, current training for volunteers, importance of training objectives, and any comments regarding additional objectives. METHODS: Representative state hospice organizations were contacted by e-mail requesting their participation and distribution of the survey throughout their member hospices. The survey asked demographical questions, along with ratings of training components based on perceived level of importance and time spent on each objective. RESULTS: A total of 90 surveys were received, and the response rate was undeterminable. Results showed the majority of hospices were nonprofit, had less than 100 currently trained volunteers, and maintained an average daily patient census of less than 50. Questions regarding training programs indicated that most use live lecture methods of approximately 19 hours or less in duration. Overall, responding hospice organizations agreed that all objectives surveyed were important in training volunteers. CONCLUSION: The small number of respondents to this survey makes generalization nationwide difficult, however it is a strong starting point for the development of further surveys on hospice volunteer training and achieving a standardized set of training objectives and delivery methods.