Evaluation of products and services of a nursing library: user satisfaction.

The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness, assurance and empathy. The Satisfaction Rate was calculated through the degree of importance in relation to satisfaction. The analysis of the open-ended answers was quanti-qualitative. For Reliability and Empathy, the users showed dissatisfaction with the training for bibliographic research and the librarian's willingness to meet the clients' information needs, respectively. Responsiveness did not fully satisfy the users, disagreeing with the providers. However, both agreed that the archives are outdated. Among the tangible aspects, equipment and noise were criticized most often. The results show that the library offers good service quality to its users.

Formulación de un comité de bioética para la profesional de enfermeria en el Hospital Luis Uria de la Oliva / Formulation of a bioethics committee for the nursing professional in the Hospital Luis Uria de la Oliva

La formulación de un comité para el personal de enfermeria en el Hospital Luis Uria de la Oliva, es un proyecto de intervención del tipo operativo, que tienen como finalidad, ayudar al personal en la atención del cliente del nosocomio al confirmar un comité de bioética. Actualmente en nuestro pais no se cuenta con este tipo de organismos, y si existen son en numeros escasos, por lo que se quiere ayudar a fomentar la formación y establecimiento legal de esta entidad, para que brinde un respaldo jurídico en acciones; en especial en la toma de decisiones y problemas que puedan llegar a presentarse en el personal de aspectos administrativo...

Nursing accreditation: what's a librarian got to do with it?

Nursing education accreditation visits are similar to JCAHO accreditation visits. Both types of accreditation are offered to ensure quality programs and services. The author, a librarian, describes the role of the nursing library in helping the Hampton University School of Nursing to achieve full accreditation from the two national nursing accreditation bodies. This article describes the process and outcomes of accreditation visits.

A study of issues in administering library services to nursing studies students at Glasgow Caledonian University.

Glasgow Caledonian University has had a Scottish Office pre-registration nursing and midwifery contract since 1996. Nursing studies students seemed dissatisfied with the library service and there were frequent complaints. A major study was undertaken during 2000 consisting of: an initial lis-link enquiry, separate analysis of returns from nursing studies students of the Library's annual general satisfaction survey (conducted every February), separate analysis of returns from nursing studies students of the Library's opening hours planning survey, and four focus groups held in October 2000. These studies showed the concerns of nursing studies students to be similar to other students but more strongly felt. The four main issues were textbook availability, journal availability, opening hours and staff helpfulness. Working conditions, placement requirements, study requirements and domestic circumstances were all found to be important factors. IT skill levels tended to be low but there is a growing appreciation of the need for training in this area. Concluded that: Library's services to nursing studies students have become enmeshed with the problems of delivery and assessment of education for nurses. Greatly extended opening hours are essential including evening opening during vacations. The problem of access to textbooks is so severe that conventional solutions are not going to work. Programmes of core text digitization and the promotion of e-books are needed. Reciprocal access programmes with local hospital libraries is essential.

Breaking down barriers to knowledge.

While the Ministry of Health accepts that both health providers and consumers need good health information, no-one seems to be taking responsibility for ensuring nurses have fair and easy access to information services.

Library audit: report of the process of undertaking the audit of library services of selected educational providers within the former Northern Region: July 1994.

With the current purchaser/provider split in the NHS the purchaser has a responsibility to evaluate the quality of services provided by the provider. In the past year the Northern and Yorkshire Regional Health Authority expressed an interest in auditing library services supplied from selected education providers. This article attempts to given an account of the experience and focuses on the background, the rationale, the process and the outcomes.

Evaluating library resources for accreditation: results of a study.

When the nursing collection at the University of Illinois Library of the Health Sciences was evaluated in 1990 for an accreditation self-study for the National League for Nursing, the evaluation was broadened to study resources, faculty participation in selecting them, and completeness of holdings. To evaluate holdings, lists were checked and conspectus and comparative statistical data were analyzed. Organization and collection development were also described, to document faculty input. User services and on-site and remote access were briefly reviewed to document how resources were made available. The results demonstrated that the library provided an acceptable level of support for nursing studies at the University of Illinois at Chicago.

The implications of Project 2000 for nursing libraries.

Drawing on their experience as a demonstration district for Project 2000 the authors discuss the implications of the changes to nurse education for nursing libraries and the services which they provide. A survey of library usage patterns under the 'new' curriculum is also described.