1.
J Health Soc Policy
; 13(3): 41-58, 2001.
Article
in English
| MEDLINE
| ID: mdl-11212623
ABSTRACT
Quality in health care is defined with a focus on satisfying customer needs. The contemporary management philosophies of continuous quality improvement (CQI) and reengineering are defined; attributes and applications of each are described. Criticism of reengineering appearing in the literature is presented. It is likely that CQI will remain a predominate management philosophy in health services, while reengineering may not endure in its form of radical change.