Observatório de Saúde Bucal/UFPE: ações estratégicas de gestão da informação e de saúde digital em saúde bucal para melhoria da governança no SUS / Oral Health Observatory/UFPE: strategic information management and digital health actions in oral health to improve governance in SUS

O programa de extensão Observatório de Saúde Bucal (OSB/UFPE) objetiva a gestão da informação e desenvolvimento de ferramentas digitais para amelhoria da governança na saúde bucal no Sistema Único de Saúde (SUS), por meiodo desenvolvimento de pesquisa-ensino-extensão. Atualmente, abriga dois projetos: (1) Saúde Digital­desenvolvimento de ferramentas eletrônicas para avaliação de serviços e programas de saúde­e (2) Gestão da Informação em Saúde Bucal. A execução das ações tem caráter remoto, nas plataformas digitais e presenciais no Laboratório de Gestão da Informação em Saúde Bucal. Para cada projeto,visandomelhorar a qualificação dos atores envolvidos, tem havidoseminários, cursos e eventos, bem como a disponibilização de produtos técnicos e científicos: pesquisas com estudantes de graduação e pós-graduação; elaboração e divulgaçãodeboletins analíticos de serviços de saúde; desenvolvimento e uso de ferramentas de saúde digital.O OSB constituiu-secomo umarede colaborativa de trabalho com agentes múltiplosda academia(docentes, graduandos, residentes, mestrandos e mestres da área de Saúde Coletiva e Informática) e do serviço (gestores municipais e estadual, gerentes, profissionais e usuários dos serviços odontológicos do SUS),os quais se articulam sistematicamente para implementação das ações desenvolvidas conjuntamente. A operacionalização deste programa tem promovido a integraçãocom oserviço, visando à melhoria das práticas da gestãoe da atuação de profissionais nessa áreae tem contribuídoparaa tomada de decisão ágil e oportuna, pautada na evidência científica, possibilitando melhoria de qualidade e promoção de saúde (AU).

The Oral Health Observatory extension program (OSB/UFPE) aims to manage information and develop digital tools that improve the governance in oral health in the Unified Health System (SUS), through the development of research-teaching-extension. It currently shelters two projects: (1) Digital Health ­development of electronic tools for the evaluation of services and health programs ­and (2) Oral Health Information Management. The execution of these actions has a remote nature, in digital platforms and on-site at the Oral Health Information Management Laboratory. Aiming to improve the qualification of the actors involved, there has been seminars, courses, and events for each project, as well as the provision of technical and scientific products: research with undergraduate and post-graduate students; elaboration and dissemination of analytical newsletters for health services; development and use of digital health tools. The OSB is a collaborative support work network with multiple academic representatives (professors, undergraduates, residents, masters, and masters in the field of Public Health and Informatics) and services (city and state administrators, managers, professionals, and users of the dental services of the SUS), in which systematically coordinate to implement actions developed collectively. The operationalization of this program has promoted the integration with the service, aiming the improvement of management practices and the practice of professional in this field and has contributed to rapid and timely decision-making, guided on scientific evidence, enabling the improvement of the quality and promotion of health (AU).

A Web-Based Tool for Monitoring and Evaluating Health Care Services: An Analysis of Centers for Dental Specialties Webpage

Objective: To evaluate the quality of Centers for Dental Specialties (CEO) using an electronic tool - the CEO webpage. Material and Methods: Evaluative research was carried out through the use of a web-based tool, which has two modules with forms for the evaluation of quality of CEO components to Managers and Professionals. The tool generates classification scores and recommendation letters according to the score obtained. Satisfactory classification was used for scores equal to or above 7.0 and unsatisfactory for scores lower than 7.0. Representatives of manager and professionals of CEOs who attended the invitation of the research were qualified to use the CEO webpage. Portal data were analyzed in a descriptive way and the average scores were tested according to service and context variables. Results: Thirty-eight health facilities were evaluated. The average score for CEOs was rated as satisfactory for both the Manager and Professional modules. However, when quality components were evaluated, there was higher concentration of unsatisfactory scores to those related to the work process, particularly to the quality components of Personnel Management; Social control and Financing; and, Organizational Criteria. Conclusion: The CEO webpage, for instantly generating evaluation and recommendations for change, is easy to handle and lacks minimal technological resources (computer with access to the internet network), has become a tool for information management that allows immediate decision making. In addition, they can make a major contribution to planning / management support in identifying critical aspects of the service that impair quality, with strong potential to serve as supplementary institutional support to PMAQ / CEO. Initiatives such as the CEO webpage should be encouraged and disseminated for use within Unified Health System.