1.
Cad Saude Publica
; 14(3): 623-8, 1998.
Artículo
en Portugués
| MEDLINE
| ID: mdl-9761617
RESUMEN
In this paper, the first of a series dealing with the development of a methodology for assessing quality of ambulatory care, a sample of 270 outpatients from the same health center were presented with a list of 12 questions. Although different versions of the questionnaire were tested, we found a high degree of agreement between the results. The findings indicate that the parameter "satisfaction" lends itself readily to measurement, thus becoming a useful instrument for guiding active intervention.