1.
Psychol Rep
; 79(3 Pt 2): 1219-26, 1996 Dec.
Artículo
en Inglés
| MEDLINE
| ID: mdl-9009768
RESUMEN
This paper concerns the development of a short measure of perceived empathy. Developed in the context of research on sales performance, the scale provided indicators for perceived empathy as both a cognitive as well as an affective construct. While not being able to differentiate cleanly between affective and cognitive empathy, the resulting single-factor scale demonstrates good internal consistency and validity, being predictive of successful versus unsuccessful sales encounters.