Sistema de información web para agilizar la gestión y mejorar los servicios especiales de atención a las personas dependientes / A web information system for enhancing management and improving special care services provided to dependent persons

Objetivo: Garantizar la calidad del servicio en centros donde se presta atención especializada a personas dependientes. Un sistema de información web que integra un sistema de control por radio frecuencia asegura que los usuarios reciban la atención adecuada de forma permanente mientras permanecen en el centro. Material y métodos: El acierto del sistema en cumplir el objetivo se ha evaluado a través del nivel de confianza de los trabajadores de la Asociación de Personas con Discapacidad "El Saliente", donde se atiende a personas mayores de 65 años, afectadas por diferentes grados de dependencia. El sistema se implantó experimentalmente en enero de 2009. Resultados: Según encuestas realizadas, el sistema ha favorecido el trabajo diario -gestión- (el 84% de encuestados). Un 92,4% indica que la atención al usuario se ha visto mejorada al centralizar toda la información de los usuarios y al alertar sobre las situaciones de riesgo -tomas tardías de medicación, salidas del centro, etc.-. (El resto son reticentes al sistema). Los datos experimentales recogen mejoras en las incidencias (reducidas en un 30% aproximadamente) y, por tanto, en la calidad del tratamiento proporcionado a los usuarios de los centros de día. Conclusiones: Las proyecciones de población auguran un incremento en la dotación de centros de día. La naturaleza de las personas que se atienden en estos centros y los datos que se gestionan a diario hacen necesario implantar infraestructuras de gestión que, como la presentada en este trabajo, aseguren y controlen la calidad de los servicios prestados (AU)

Objective: Ensuring the quality of services provided in centres where dependent persons are seen by specialist services, by improving and enhancing how information -salary, control of tasks, patients’ records, etc.- is shared between staff and carers. A web information system has been developed and experimentally deployed to accomplish this. Material and methods: The accuracy of the system was evaluated by assessing how confident the employees were with it rather than relying on statistical data. It was experimentally deployed since January 2009 in Asociación de Personas con Discapacidad "El Saliente" that manages several day centres in Almeria, for dependent persons over 65 years old, particularly those affected by Alzheimer’ disease. Incidence data was collected during the experimental period. Results: A total of 84% of the employees thought that the system helped to manage documents, administrative duties, etc., and 92.4% said they could attend to really important tasks because the system was responsible for alerting them of every task, such as medication timetables, checking all patients were present (to prevent an Alzheimer affected person leaving the centre) etc. During this period the incidences reported were reduced by about a 30%, although data is still partially representative. Conclusions: As the life expectancy of the population gets longer, these centres will increase. Providing systems such as the one presented here would be of great help for administrative duties (sensitive data protection…) as well as ensuring high quality care and attention (AU)

[A web information system for enhancing management and improving special care services provided to dependent persons]. / Sistema de información web para agilizar la gestión y mejorar los servicios especiales de atención a las personas dependientes.

OBJECTIVE: Ensuring the quality of services provided in centres where dependent persons are seen by specialist services, by improving and enhancing how information -salary, control of tasks, patients' records, etc.- is shared between staff and carers. A web information system has been developed and experimentally deployed to accomplish this. MATERIAL AND METHODS: The accuracy of the system was evaluated by assessing how confident the employees were with it rather than relying on statistical data. It was experimentally deployed since January 2009 in Asociación de Personas con Discapacidad "El Saliente" that manages several day centres in Almeria, for dependent persons over 65 years old, particularly those affected by Alzheimer' disease. Incidence data was collected during the experimental period. RESULTS: A total of 84% of the employees thought that the system helped to manage documents, administrative duties, etc., and 92.4% said they could attend to really important tasks because the system was responsible for alerting them of every task, such as medication timetables, checking all patients were present (to prevent an Alzheimer affected person leaving the centre) etc. During this period the incidences reported were reduced by about a 30%, although data is still partially representative. CONCLUSIONS: As the life expectancy of the population gets longer, these centres will increase. Providing systems such as the one presented here would be of great help for administrative duties (sensitive data protection...) as well as ensuring high quality care and attention.