Satisfacción de pacientes desde la perspectiva de los valores ético-profesionales de la relación odontólogo-paciente

Introducción: La ética profesional permite calificar los actos humanos desde una perspectiva afirmativa o negativa, donde los valores éticos y sociales permiten relacionarse eficazmente en el entorno profesional. Objetivo: Identificar el nivel de satisfacción de los pacientes desde la perspectiva de los valores éticos de la relación odontólogo-paciente de los consultorios "Centro Odontológico Integral" del Dr. Guillermo Méndez y "Design Dental" del Dr. Freddy Santillán, Santo Domingo de los Tsáchilas, Ecuador. Método: Se realizó un estudio descriptivo transversal, mediante la aplicación de una encuesta a 44 pacientes de dichos consultorios donde se analizaron las variables: satisfacción en la relación interpersonal, satisfacción sobre calidad de atención, escala de valoración sobre la atención odontológica y tiempo ideal de espera en consulta, luego de recibir su tratamiento odontológico. Resultados: El 89 % de los encuestados percibió una relación con el odontólogo amigable y favorable. En la satisfacción con la calidad de la atención un 41 % consideró que sí ha creado un vínculo interpersonal con su odontólogo, un 59 % no lo cree así. En cuanto a la evaluación de la atención odontológica el 64 % le otorgó el máximo de 10 puntos. El 25 % de los pacientes concordó en que el tiempo ideal de espera en consulta debía ser de 20 minutos y otro porcentaje, alto, de 48 %, consideró que el ideal fuera de 30 minutos. Conclusiones: Más de la mitad de los pacientes indican que se sienten satisfechos con el tratamiento que les brindó el odontólogo.

Introduction: Professional ethics allows for characterization of the human behavior from an affirmative or negative perspective in which the ethical and social values make possible a more effective relationship among dentists and their professional environment. Objective: To identify the level of satisfaction in patients treated in both dental offices, "Centro Odontológico Integral" manages by Dr. Guillermo Méndez and "Design Dental" manages by Dr. Freddy Santillán, in Santo Domingo de los Tsáchilas, Ecuador. Method: a cross-sectional descriptive study was carried out with the use of a questionnaire to 44 patients of these dental offices; the variables analyzed were as follow: interpersonal relationship satisfaction, patient satisfaction with quality of care, evaluation scale on dental care and ideal waiting time in the office after receiving dental treatment. Results: The 89% of respondents perceived a friendly and favorable relationship with dentists. Concerning patients' satisfaction on quality of care, 41% considered that they had created an interpersonal relationship with their dentist, but the other 59% expressed the opposite. As for the evaluation of dental care, 64% gave it a maximum of 10 points. Twenty-five percent of the patients agreed that the ideal waiting time for consultation should be 20 minutes and another high percentage, 48%, considered that the ideal waiting time should be 30 minutes. Conclusions: More than half of patients reported that they were satisfied with the treatment provided by dentists.

Introdução: A ética profissional permite qualificar os atos humanos sob uma perspectiva afirmativa ou negativa, onde os valores éticos e sociais permitem relações efetivas no ambiente profissional. Objetivo: Identificar o nível de satisfação do paciente desde a perspectiva dos valores éticos da relação dentista-paciente dos consultórios "Centro Odontológico Integral" do Dr. Guillermo Méndez e "Design Dental" do Dr. Freddy Santillán, Santo Domingo de Tsáchilas, Equador. Método: Realizou-se um estudo transversal descritivo, através da aplicação de um questionário a 44 pacientes das referidas clínicas onde foram analisadas as variáveis: satisfação no relacionamento interpessoal, satisfação com a qualidade do atendimento, escala de avaliação do atendimento odontológico e ideal tempo de espera na consulta, após receber seu tratamento odontológico. Resultados: 89% dos entrevistados perceberam uma relação amigável e favorável com o dentista. Quanto à satisfação com a qualidade do atendimento, 41% consideraram ter criado vínculo interpessoal com seu dentista, 59% não. Quanto à avaliação da assistência odontológica, 64% atribuíram nota máxima de 10 pontos. 25% dos pacientes concordaram que o tempo ideal de espera na consulta deveria ser de 20 minutos e outro alto percentual, 48%, considerou que o ideal seria de 30 minutos. Conclusões: Mais de metade dos pacientes indica que se sente satisfeito com o tratamento prestado pelo médico dentista.

Pregnant women utilization of dental services: still a challenge in low resource setting.

BACKGROUND: Poor oral health in pregnancy can be associated with poor pregnancy outcome, however, dental consultation among pregnant women appears to be low. METHODS: This was a questionnaire-based study of 413 women who attended the antenatal clinic of University of Nigeria Teaching Hospital (UNTH), Ituku/Ozalla, Enugu. The information obtained was analyzed using SPSS version 22. A p-value of less than 0.05 was considered statistically significant. RESULTS: Only 36 (8.7%) of the respondents had dental consultations in index pregnancy for complaints such as tooth ache and decay (66.7%) and pain as well as swelling of the gum (33.3%). The most common reason given for not visiting a dentist during the index pregnancy was the visit not being relevant to their pregnancy outcome (69.2%). After counseling them, only 249 (60.3%) agreed to have dental consultation during subsequent pregnancies. The relationship between visiting the dentist and place of residence (< 0.001), occupation (0.019) and frequency of brushing/ changing of brush (0.005, < 0.001 respectively) were statistically significant. CONCLUSION: The prevalence of dental consultation during pregnancy is very low. Pregnant women should be encouraged to have routine dental consultation with oral health counseling and check-up incorporated as part of routine antenatal care.

The role of knowledge and self-efficacy on dental consultation behavior of patients with type 2 diabetes.

AIM: This study aimed to examine the association of knowledge and self-efficacy as variables for behavior related to dental consultations among patients with type 2 diabetes, depending on the diagnosis of periodontal disease at a general hospital in Japan. METHODS: A cross-sectional survey was conducted with 198 patients with type 2 diabetes (mean age: 66.1 ± 10.1 years, men: 56.6%, mean glycated hemoglobin: 7.3 ± 1.0%). The self-efficacy of patients with periodontal disease was assessed using the Self-Efficacy Scale for Self-Care. Knowledge was measured using five dichotomous items based on reference to clinical guidelines. Dental consultation behavior was assessed from regular dental checkup behavior. RESULTS: In total, 31.8% of participants attended their regular dental checkup in the last year. Logistic regression analysis revealed that dental consultation behavior was positively associated with self-efficacy among patients diagnosed with periodontal disease (odds ratio [OR] = 1.26, 95% confidence interval [CI]: 1.10-1.45), and positively associated with the knowledge among patients not diagnosed with periodontal disease (OR = 1.54, 95%, CI: 1.09 - 2.16). CONCLUSION: Patients without periodontal disease need to learn about accurate knowledge regarding periodontal disease as a complication of diabetes and its prevention via dental checkups. Supportive consultation to improve self-efficacy with respect to dental consultations should be offered to patients with periodontal disease. Medical professionals will be able to support each patient with type 2 diabetes by changing the educational approach for promoting regular dental checkups at the time of diabetes consultations.

Association between dental consultation and oral health status among male Japanese employees.

OBJECTIVE: To investigate the association between dental consultation and oral health status among male Japanese employees. METHODS: The participants were 3351 male employees who received a workplace oral health examination conducted at the ages of 35, 40, 45, 50, 55, and 59 years before retirement in conjunction with an annual health checkup. Data on dental expenditures were collected from health insurance claims. The number of dental visits and dental care expenses, alone or in combination, were used as indices of the dental consultation status for the analyses. The effects of dental consultation status on oral health status (number of total teeth, number of decayed teeth, and periodontal status) were analyzed using multivariate multinomial logistic regression analyses adjusted for confounders. RESULTS: Multivariate analyses revealed that the odds ratio (OR) for 20-27 teeth (losing 1-8 teeth) was significantly higher (OR 1.4, 95% confidence interval (CI) 1.1-1.7) in those who had a high number of dental visits and high dental care expenses than in those who did not have a dental visit. By contrast, the ORs for ≤19 teeth (losing ≥9 teeth), having ≥3 decayed teeth, or having a periodontal pocket ≥6 mm were significantly lower (OR 0.2, 95% CI 0.1-0.6; OR 0.5, 95% CI 0.3-0.6; OR 0.7, 95% CI 0.5-1.0, respectively) in those who had fewer dental visits and lower dental care expenses. CONCLUSIONS: These results imply that the dental consultation status is associated with oral health status among male employees.

Development of an interaction coding scheme (PaeD-TrICS) to record the triadic communication behaviours in preventive dental consultations with preschool child patients and families: a video-based observational study.

BACKGROUND: There is a paucity of research concerning paediatric dental consultations in primary care. This is potentially due to the difficulty of measuring the communication behaviours in the complex triadic consultations. The present study aims to describe the development and refinement of a coding scheme to record the triadic communication between dental professionals, child patients and parents. METHODS: The PaeD-TrICS was developed from video observation of triadic communications and refined through an iterative process. Its practical applicability was assessed via implementation of the scheme on specialised behavioural coding software. Reliability was calculated using Cohen's Kappa. RESULTS: The PaeD-TrICS contains 45 codes. Forty-four dental professional-child-parent communications were successfully coded through administering the scheme on The Observer XT 10.5 system. Cohen's Kappa was 0.83 (inter-coder) and 0.90 (intra-coder). "Parental verbal facilitation" (mean = 1.68/min) was the most frequent behaviour. Dental professionals' "dentally engaging talk" (mean = 1.24/min), "praise" (mean = 1.10/min) and "instruction" (mean = 0.62/min) were frequently seen. Children's common behaviours included "speech other" (mean = 0.66/min) and non-verbal behaviour i.e. "non-verbal agreement" and verbal behaviour "speech yes" (mean = 0.26/min). CONCLUSIONS: The PaeD-TrICS is developed to capture the communication behaviour of the triadic consultations in a preventive dental setting. It demonstrates satisfactory intra- and inter-coder reliability and has been successfully used in paediatric dental consultations.

Dental Consultations and Treatment Pattern of Pediatric Inpatient in Severance Hospital / 대한소아치과학회지

The purpose of this study was to analyze the dental consultation of pediatric inpatients to the department of pediatric dentistry in Yonsei University Severance Hospital, and to investigate the change in patterns. In 2017, 268 pediatric patients (384 cases) admitted to the Severance Hospital were referred to the department of pediatric dentistry. The mean age was 6.6 years, and most of the patients were referred from the Department of Pediatric Hematology Oncology and Rehabilitation Medicine. The chief complaints were as follows: oral examination (31%), dental caries (20%), oral pain (10%), tooth mobility (10%), pre-operative evaluation (9%) and others (20%). 41% of the patients received only oral examination without treatment. Dental caries were the most frequent dental diagnosis of the patients. 28% (111 cases) of patients received operative treatments, 22 cases were treated under general anesthesia. Oral health is closely related to systemic diseases, especially for hospitalized patients. Dental consultations should be encouraged for prevention and early appropriate treatments. For this purpose, it is necessary to establish a referral system and perform dental treatment under general anesthesia.

Ansiedad y miedo en niños atendidos en consulta odontológica de la Universidad de Cartagena / Fear and anxiety in children treated at the dental surgery of the University of Cartagena

Resumen Objetivo: Determinar los niveles de ansiedad y miedo a la consulta odontológica en niños atendidos en la Universidad de Cartagena. Material y métodos: Mediante un diseño transversal se seleccionaron 284 niños entre tres y ocho años, excluyendo a niños con discapacidades motoras, cognitivas y síndromes. A los niños entre seis a ocho años se les aplicó la escala combinada de miedo y a los de tres a cinco años la escala de Corah modificada dirigida a los padres. Se aplicaron pruebas de estadística descriptiva y para la comparación entre los grupos las pruebas t-Student, ANOVA y Kruskal-Wallis; asumiendo un límite de significancia de 0.05. Resultados: Se encontraron altos niveles de miedo y ansiedad durante la colocación de anestesia, ruido de equipos rotatorios y aislamiento dental. Se observaron diferencias en la edad durante la consulta (p = 0.03) y el aislamiento dental (p = 0.02) y con el sexo en la profilaxis (p = 0.02). Conclusión: Existen altos niveles de miedo y ansiedad ante la consulta odontológica en niños atendidos en la Universidad de Cartagena, se sugiere que estos niveles difieren de acuerdo con la edad, sexo y procedimientos odontológicos.

Abstract Objective: To determine fear and anxiety levels with respect to dental treatment of children treated at the University of Cartagena. Material and methods: By means of a cross-sectioned design, 284 children aged 3-8 years were selected; children with cognitive and motor disabilities as well as syndromes were excluded. Combined fear scale was applied to children ages 6-8 years, children aged 3-5 received modified Corah scale directed to the parents. Descriptive statistical tests were applied; to establish comparison among groups t-Student, ANOVA and Kruskal-Wallis test were applied, assuming 0.05 significance level. Results: High levels of fear and anxiety were found during anesthesia administration, noise elicited by rotary instruments and tooth isolation. Differences were observed related to age during consultation (p = 0.03) and tooth isolation (p = 0.02) and with gender during prophylaxis (p = 0.02). Conclusion: High levels of fear and anxiety when confronted to a dental appointment were observed in children treated at the University of Cartagena. It is suggested these levels differ according to age, gender and dental procedures.

Dentist-patient communication: what do patients and dentists remember following a consultation? Implications for patient compliance.

BACKGROUND: There is a lack of information about the extent to which patients recall key facts of dental consultations. Forgetting health advice undermines adherence with such instructions and is a potential problem. This study assessed the quantity and type of information recalled in a dental consultation, dentist-patient agreement over the contents of the consultation, and the relationship of such recall with patient satisfaction. METHODS: Using a cross-sectional design, questionnaire data were obtained from patients recruited through a letter and presenting for a routine dental consultation. General issues discussed, specific information about oral health given, dentist-performed procedures, and agreed future actions were reported independently in writing, by patients and also by the treating dentist immediately postconsultation. Additionally, patients completed a dental visit satisfaction questionnaire. RESULTS: Responses (n = 26, 55% response rate) were content-analyzed, and data on the number and type of information that was recalled were obtained. Interrater reliability was established. Inferential testing showed differences in dentist-patient recall, dentist-patient agreement, and the association between patient recall and satisfaction. Dentists recalled more information than patients (P = 0.001). Dentists further reported giving more dental health education (P = 0.006) and discussing more future actions (P = 0.002) than patients actually remembered. Technical (eg, crowns/bridges) rather than psychosocial (eg, pain/embarrassment) issues were reported more often (P = 0.001) by both dentists and patients. Dentist-patient agreement over issues discussed and procedures performed was higher (kappa = 0.210-0.310) than dental health education agreement and agreed future actions (kappa = 0.060-0.110). There was no relationship between patient recall and patient satisfaction with the consultation (P = 0.240). CONCLUSION: Patients do not recall as much advice and agreed actions about future dental care as dentists believe they have discussed. These results have implications for patient adherence with oral health instructions.