Factors influencing patient choice of hospitals in Riyadh, Saudi Arabia.

This study examined factors considered important in choosing a hospital. The sample consisted of 303 respondents selected from five randomly selected primary health care centres. The percentages of males, highly educated, high-income level, elder and private sector employees was higher in those choosing private sector hospitals, while marital status did not relate to type of hospital. The principal component analysis identified six factors accounting for 64% of the total variance. The most important component was 'medical services' accounting for 28% of the total variance. Stepwise discriminant analysis revealed that the main factors associated with choosing a hospital were medical services, accessibility, age, sex and education. Little importance was given to income and occupation. Future recommendations outline the need for consumers' perceptions, attitudes, suggestions and concerns to be taken into consideration when marketing the services to be provided.

Patients' satisfaction with primary health care centers services in kuwait city, kuwait.

BACKGROUND: Assessment of patient satisfaction offers a way of optimizing health status and prevents waste of medical resources. The direct measurement of patient satisfaction is a new phenomenon in Kuwait. OBJECTIVE: Assess patient satisfaction with respect to primary health care services and study any patterns of association of sociodemographic variables on the patient satisfaction level. METHODS: The sample consisted of 301 patients selected systematically from five primary health care centers to represent various geographic areas in Kuwait City. Just over 56% of the sample were females, 59% were married, the great majority (70.4%) were government employees, more than 60% had a monthly income of less than 900 KD, more than 54% were intermediate and high secondary school graduates, and 37% were university graduates or had advanced degrees. The data was collected by personal interview using structured questionnaire. RESULTS: The overall mean satisfaction was 3.1 points out of five (62%). The mean satisfaction scores were 3.64, 3.29, 3.08, 3.05, 2.21 for laboratory, pharmacy, radiology, dental and physician services, respectively. The highest mean score for physician services was obtained for communication skills (2.23); for pharmacy services, the availability of medicine (4.01); for laboratory services, the availability of lab materials (3.73); for radiology services, the waiting time for x-ray (3.60); and for dental services, the adequacy of dentists (3.27). The results indicated that gender, income, marital status and occupation were the most consistent demographic predictors of satisfaction, with females, those with lower income, lower education levels and the unemployed having higher mean satisfaction scores. CONCLUSION: There is a need for corrective intervention in some service areas and for an educational program to inform patients of the objectives and limitations of primary health services.

Patients' satisfaction with physicians' services in primary healthcare centres in Kuwait City, Kuwait.

Enhancing patient satisfaction offers a way of optimising health status and helps in the reduction of wastage of medical resources. The direct measurement of patient satisfaction is new in Kuwait. This study aimed to assess patient satisfaction with respect to physicians' services in primary health care (PHC) and to determine the association of patients sociodemographic variables on their satisfaction level. The sample consisted of 301 patients selected systematically from five primary healthcare centres (PHCC) to represent various geographic areas in Kuwait. The data were collected by personal interview using a structured questionnaire. The overall mean satisfaction with physician services was 2.21 points out of a maximum of five points. The results from multiple regression analysis indicated that gender, marital status, occupation and income are the most important predictors, with females, married, labourers and higher income levels having the highest mean satisfaction score. The principal component analysis indicated that the most important aspect is 'communication' which accounted for 54% of the total variance. The results suggested a need for an educational programme to inform patients of the objectives and limits of primary health services.