RESUMO
Drones are considered to become more significant as technology develops and be used in creative ways. The aim of this paper is to develop a framework to improve the turnaround time (TAT) of the drone application process at South African Civil Aviation Authority (SACAA). According to some of the drone companies, application process of drone approval takes time to complete. These delays impact negatively to drone companies in South Africa. Drone operators were interviewed, and the current status of the application process was captured. Thirteen drone operators were interviewed using a structured set of questionnaires. Results show that application process is not well implemented and that the structure does not create a positive outcome to the South African drone industry. Findings indicate that the average turnaround time to complete the approval process is long, and it is time consuming. The framework to improve the current turnaround time of the application process was developed. The proposed framework consists of three techniques (process activities improvement, capacity enhancement and process redesign). The proposed framework can be used as a guide to improve the situation at SACAA. .
