¿Es posible una red de benchmarking entre hospitales públicos? Proceso de creación de la Red.7 / Is a benchmarking network possible between public hospitals? Creation of the Benchmarking Network Red.7

Introducción: A raíz de una acción de mejora priorizada en la segunda autoevaluación con el modelo EFQM realizada en el Hospital Sierrallana (Cantabria), surgió la idea de crear una red de benchmarking entre hospitales similares. El objetivo de este trabajo es presentar cómo se abordó y se desarrolló dicha acción de mejora hasta la creación de la Red de Benchmarking ¿Red.7¿. Material y métodos: Se preseleccionaron, a través del Catálogo Nacional de Hospitales de 2004, los hospitales con que nos podríamos comparar. Se solicitó información de indicadores de resultados clave a los servicios de salud de las comunidades autónomas y se seleccionaron los hospitales con los que establecer la red de benchmarking, a los que se propuso participar contactando con las gerencias. Se incluyó al menos un hospital por comunidad autónoma. Se realizó una jornada científico-técnica para la constitución de la red. Resultados: Se preseleccionaron 74 hospitales de 12 comunidades autónomas. Se seleccionaron 18 con los que se contactó. Respondieron 7 y 1 rechazó participar. Finalmente, la red de bechmarking se constituyó con 7 hospitales: Fundación Hospital Alcorcón, Hospital El Bierzo, Hospital J.M. Morales Meseguer, Hospital San Jorge, Hospital Sierrallana, Hospital Son Llàtzer y Hospital Valle de Nalón. Conclusiones: La autoevaluación según el modelo EFQM nos permitió detectar una carencia en cuanto a comparación de resultados y buenas prácticas con otros hospitales del Sistema Nacional de Salud y hemos conseguido poner en marcha una red de benchmarking integrada por hospitales de tamaño y objetivos similares a los del nuestro, y de diferentes comunidades autónomas (AU)

Introduction: As a result of a prioritised improvement action during the second self-assessment using the EFQM Excellence Model carried out in Sierrallana Hospital (Cantabria, Spain), it was decided to form a Benchmarking Network between Hospitals. The objective of this work is to present how this action was developed to create the Benchmarking Network ¿Red.7¿. Material and methods: Using the 2004 ¿Catálogo Nacional de Hospitales¿ we pre-selected hospitals which could be compared with ours. We asked for information on results indicators in the Health Services of the different regions and we selected those hospitals that could be integrated into the Benchmarking Network. We contacted the top management of the selected hospitals in order to offer them the possibility of participating in the Network. Finally we organised a scientific session to create the Network. Results: We pre-selected 74 hospitals from 12 regions and 18 of them were selected. Seven of these 18 hospitals responded to our invitation, of which one decided to not participate. Finally the Benchmarking Network was created with 7 hospitals: Fundación Alcorcón; El Bierzo, Morales Messeguer, San Jorge, Sierrallana, Son Llàtzer and Valle del Nalón, hospital. Conclusions: The use of the EFQM Excellence Model permitted us to detect a gap in the comparison of results and best practices with other hospitals from the National Health Service, and we have been able to form an integrated Benchmarking Network with hospitals similar to ours in the different regions (AU)

[Not Available]. / ¿Es posible una red de benchmarking entre hospitales públicos? Proceso de creación de la Red.7.

INTRODUCTION: As a result of a prioritised improvement action during the second self-assessment using the EFQM Excellence Model carried out in Sierrallana Hospital (Cantabria, Spain), it was decided to form a Benchmarking Network between Hospitals. The objective of this work is to present how this action was developed to create the Benchmarking Network "Red.7". MATERIAL AND METHODS: Using the 2004 "Catálogo Nacional de Hospitales "we pre-selected hospitals which could be compared with ours. We asked for information on results indicators in the Health Services of the different regions and we selected those hospitals that could be integrated into the Benchmarking Network. We contacted the top management of the selected hospitals in order to offer them the possibility of participating in the Network. Finally we organised a scientific session to create the Network. RESULTS: We pre-selected 74 hospitals from 12 regions and 18 of them were selected. Seven of these 18 hospitals responded to our invitation, of which one decided to not participate. Finally the Benchmarking Network was created with 7 hospitals: Fundación Alcorcón; El Bierzo, Morales Messeguer, San Jorge, Sierrallana, Son Llàtzer and Valle del Nalón, hospital. CONCLUSIONS: The use of the EFQM Excellence Model permitted us to detect a gap in the comparison of results and best practices with other hospitals from the National Health Service, and we have been able to form an integrated Benchmarking Network with hospitals similar to ours in the different regions.