[Satisfaction of relatives of the patients admitted to an intensive careunit: Perceptions of relatives and professionals]. / Satisfacción de los familiares de los pacientes ingresados en una unidad de cuidados intensivos: percepción de los familiares y los profesionales

OBJECTIVES: To estimate the satisfaction of relatives of critical care patients with regard to the environment, relationship with professionals and visitation and compare it to the perception of professionals. METHODOLOGY: A descriptive study in two phases. In the first phase validated telephone survey within 15 days of discharge to the relatives of the patients was performed. In the second phase, the same modified questionnaire was self-administered to the professionals. The same variables were studied in both populations. RESULTS: We interviewed 78 family members and 44 professionals. 95% of professionals vs 67% of the families claimed not to know the name of the nurses (P < .001). Over 70% of professionals and families agreed that the visit protocol is correct and that the information was adequate income. 70% of professionals felt that the information received at admission is not understood by the family although 97% of households claimed to have understood themselves. Statistically significant differences were observed in relation to the location of the unit assessment, the waiting, the aspects of information and comfort, always being the professionals who felt greater dissatisfaction (P < .05). CONCLUSIONS: The perceptions of relatives and professionals were mostly uneven, making it necessary to continue exploring the differences through qualitative and participatory methodologies.

Satisfacción de los familiares de los pacientes ingresados en una unidad de cuidados intensivos: percepción de los familiares y los profesionales / Satisfaction of relatives of the patients admitted to an intensive care unit: Perceptions of relatives and professionals

Objetivos: Estimar la satisfacción de familiares de pacientes críticos con respecto al entorno asistencial, la relación con los profesionales y el régimen de visitas, y compararla con la percepción de los profesionales. Metodología: Estudio descriptivo en 2 fases. En la primera fase se realizó encuesta telefónica validada a los 15días del alta a los familiares de los pacientes. En la segunda fase se entregó el mismo cuestionario modificado autoadministrado para los profesionales. Resultados: Se entrevistó a 78 familiares y 44 profesionales. El 95% de los profesionales vs el 67% de los familiares afirmaban no conocer el nombre de los profesionales de enfermería (p < 0,001). Más del 70% de los profesionales y los familiares coincidían en que el protocolo de visitas es correcto y que la información era adecuada al ingreso. El 70% de los profesionales percibieron que la información recibida al ingreso no es comprendida por los familiares, aunque un 97% de los familiares afirmaban sí haberla comprendido. Se observan diferencias estadísticamente significativas en relación con la valoración sobre la localización de la unidad, la sala de espera, la de información y aspectos de la comodidad, siendo siempre los profesionales los que estimaban mayor insatisfacción (p < 0,05). Conclusiones: La percepción de los familiares y los profesionales fue mayoritariamente desigual, por lo que consideramos necesario continuar explorando las diferencias a través de metodologías cualitativas y participativas

Objectives: To estimate the satisfaction of relatives of critical care patients with regard to the environment, relationship with professionals and visitation and compare it to the perception of professionals. Methodology: A descriptive study in two phases. In the first phase validated telephone survey within 15 days of discharge to the relatives of the patients was performed. In the second phase, the same modified questionnaire was self-administered to the professionals. The same variables were studied in both populations. Results: We interviewed 78 family members and 44 professionals. 95% of professionals vs 67% of the families claimed not to know the name of the nurses (P < .001). Over 70% of professionals and families agreed that the visit protocol is correct and that the information was adequate income. 70% of professionals felt that the information received at admission is not understood by the family although 97% of households claimed to have understood themselves. Statistically significant differences were observed in relation to the location of the unit assessment, the waiting, the aspects of information and comfort, always being the professionals who felt greater dissatisfaction (P < .05). Conclusions: The perceptions of relatives and professionals were mostly uneven, making it necessary to continue exploring the differences through qualitative and participatory methodologies