Satisfacción de los usuarios con el servicio de teleoftalmología con cámara no midriática para el cribado de la retinopatía diabética / User satisfaction with teleophthalmology with nonmydriatic camera for diabetic retinopathy screening

ObjetivoConocer la satisfacción de los pacientes diabéticos respecto al servicio de retinografía.MétodosEncuesta telefónica a 64 usuarios entre julio de 2006 y marzo de 2007. El 57,8% eran varones. La edad media fue de 65,2 años. El 54,7% procedían de un equipo de atención primaria (EAP) urbano. Las variables fueron: sexo, edad, EAP, retinografía/tonometría (normal/patológica), accesibilidad, puntualidad, limpieza, tiempo dedicado, explicaciones, buenas manos, amabilidad en escala mala/regular/buena/muy buena/perfecta, y satisfacción telefónica/global en escala 0–10.ResultadosSe valoró (>80%) la accesibilidad, la puntualidad, la limpieza, el tiempo dedicado, las buenas manos y la amabilidad. La media de satisfacción global fue de 8,38 (intervalo de confianza del 95% [IC95%]: 8,03–8,72) y la telefónica fue de 7,88 (IC95%: 7,4–8,36). Se asociaron (p<0,05) con una satisfacción global (⩾8) el tiempo de visita, las explicaciones comprensibles y la llamada telefónica que informa del resultado. La regresión logística muestra (p<0,05) que en la satisfacción influye más recibir el resultado de las exploraciones por teléfono.ConclusionesEl servicio de retinografía está bien valorado. Los resultados telefónicos son los que más influyen en la elevada satisfacción. Se impulsarán las nuevas tecnologías (SMS, e-mail)(AU)

ObjectiveTo determine satisfaction with the retinography service among patients with diabetes.MethodsWe performed a telephone survey of 64 users from July 2006 to March 2007. The mean age was 65.2 years, 57.8% were men, and 54.7% were from urban primary care centers. The variables analyzed were sex, age, primary care team, retinography/tonometry (normal/pathologic), accessibility, punctuality, hygiene, consultation length, explanations, good hands, kindness on a scale rated bad/average/good/very good/perfect, satisfaction with the telephone call informing users of the results of the examination, and overall satisfaction, both rated on a scale from 0 to 10.ResultsAccessibility, punctuality, hygiene, consultation length, good hands and kindness received scores of >80%. The mean overall satisfaction score was 8.38% (95% confidence interval [95%CI]: 8.03–8.72), while satisfaction with the telephone call was 7.88% (95%CI: 7.4–8.36). The variables associated (p<0.05) with overall satisfaction of ⩾8 were consultation length, receiving comprehensible explanations, and the telephone call informing patients of the results of the examination. Logistic regression showed (p<0.05) that the variable with the greatest influence on satisfaction was the telephone call.Conclusionsthe retinography service was favorably evaluated. The variable with the greatest influence on high satisfaction was communicating the results by telephone. The service will promote new technologies (SMS, e-mail)(AU)

[User satisfaction with teleophthalmology with nonmydriatic camera for diabetic retinopathy screening]. / Satisfacción de los usuarios con el servicio de teleoftalmología con cámara no midriática para el cribado de la retinopatía diabética.

OBJECTIVE: To determine satisfaction with the retinography service among patients with diabetes. METHODS: We performed a telephone survey of 64 users from July 2006 to March 2007. The mean age was 65.2 years, 57.8% were men, and 54.7% were from urban primary care centers. The variables analyzed were sex, age, primary care team, retinography/tonometry (normal/pathologic), accessibility, punctuality, hygiene, consultation length, explanations, good hands, kindness on a scale rated bad/average/good/very good/perfect, satisfaction with the telephone call informing users of the results of the examination, and overall satisfaction, both rated on a scale from 0 to 10. RESULTS: Accessibility, punctuality, hygiene, consultation length, good hands and kindness received scores of >80%. The mean overall satisfaction score was 8.38% (95% confidence interval [95%CI]: 8.03-8.72), while satisfaction with the telephone call was 7.88% (95%CI: 7.4-8.36). The variables associated (p<0.05) with overall satisfaction of 8 were consultation length, receiving comprehensible explanations, and the telephone call informing patients of the results of the examination. Logistic regression showed (p<0.05) that the variable with the greatest influence on satisfaction was the telephone call. CONCLUSIONS: the retinography service was favorably evaluated. The variable with the greatest influence on high satisfaction was communicating the results by telephone. The service will promote new technologies (SMS, e-mail).