Assuntos
Hospitais Gerais/organização & administração , Inovação Organizacional , Serviços de Saúde da Mulher/organização & administração , Feminino , Relações Hospital-Paciente , Hospitais Gerais/normas , Humanos , Modelos Organizacionais , Defesa do Paciente , Técnicas de Planejamento , Virginia , Serviços de Saúde da Mulher/normasRESUMO
By decentralizing ancillary services, streamlining processes and cross training professional and paraprofessional employees, hospitals can improve patient satisfaction and staff efficiency, says David L. Bernd, executive vice president and chief operating officer of Sentara Health Systems, Norfolk, Virginia, in the following interview with Donald E. L. Johnson, editor and publisher of Health Care Strategic Management. But hospitals should not convert to patient-focused care primarily to cut costs, he warned. Cost savings could result, but only on a hospital-wide basis, as a result of new efficiencies and reduced lengths-of-stay. At the unit level, costs are likely to go up as ancillary services are moved to patient-focused units and more resources are devoted directly at each patient.
Assuntos
Relações Hospital-Paciente , Sistemas Multi-Institucionais/organização & administração , Defesa do Paciente/normas , Serviços Técnicos Hospitalares/organização & administração , Eficiência , Satisfação do Paciente , Administração de Recursos Humanos em Hospitais/organização & administração , Qualidade da Assistência à Saúde/organização & administração , VirginiaRESUMO
A respiratory therapy department determined that it could achieve substantial savings by producing rather than purchasing its own sterile water.
