RESUMO
With the use of intravenous contrast in medical imaging, radiologists and radiology personnel will inevitably encounter adverse events at their imaging facilities. At our institution, the stress of these emergency scenarios led to disorderly and unsafe responses by the staff. We present a quality improvement project, where our team addressed these unsafe emergency responses. Through explicit role delineation and standardization, we created an effective and efficient emergency response protocol that was replicable throughout our healthcare organization.
Assuntos
Meios de Contraste/efeitos adversos , Efeitos Colaterais e Reações Adversas Relacionados a Medicamentos/terapia , Emergências , Equipe de Assistência ao Paciente/organização & administração , Papel Profissional , Melhoria de Qualidade , Serviço Hospitalar de Radiologia/organização & administração , Algoritmos , Humanos , Capacitação em ServiçoRESUMO
Orientation programs are an important component of employee retention and engagement, yet the importance of orientation is often overlooked by many organizations. A lack of an adequate orientation program can result in new employees finding it difficult to adapt to the organization's culture,and may lead to high turnover rates. This article relates the story of Banner Baywood Medical Center's quest to cultivate an effective orientation program and increase retention of quality, engaged employees.
