Evaluation of videophone communication for families of hospitalized children.

This study evaluated videophones as a means of support among families who had limited access to their hospitalized children due to geographic separation. These videophones facilitated video-mediated communication between the hospital and the family home. Qualitative interviews explored the outcomes and processes related to videophone use for a subsample of 14 participants. Content analysis identified six themes: being in hospital far from home is "draining," vicarious growth and the recalibration of priorities, "it's like you're right there," source of happiness in a hard place, ease of videophone use, and limitations of the videophone. Participants reported that family separation during pediatric hospitalization was very difficult, and use of the videophones mitigated these effects through decreasing feelings of isolation and anxiety, and increasing feelings of connection between family members.

Perceptions of online support for hospitalized children and adolescents.

This study identifies perceived outcomes following hospitalized children's participation in a pediatric online support network. Nineteen participants were interviewed, including child and adolescent patients who had used the network while in hospital, their parent/family caregiver, and a familiar health care provider. This triadic sampling approach provided a range of stakeholder perceptions. Results convey a wide spectrum of benefits and challenges in accessing and utilizing an online support network for hospitalized children. Participation in the network was identified as a means of fostering pediatric patient enjoyment, education, connection with peers, and coping. Information, social connection and distraction served as catalysts fostering positive outcomes for children. Identified barriers to network participation included inaccessibility and limited availability of computers, issues with technology, and discomfort with online interaction. Findings advance understanding of online networks as supportive resources for seriously ill children and their families.