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Health Care Manage Rev
; 25(4): 34-47, 2000.
Artigo
em Inglês
| MEDLINE
| ID: mdl-11072630
RESUMO
This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO.
