RESUMO
BACKGROUND: Patients with intellectual and developmental disabilities (IDD) are more likely to experience poor health outcomes and family physicians receive inadequate training to provide appropriate care to this patient group. Little prior research has studied how to effectively train family physicians to care for patients with IDD. OBJECTIVE: The aim of this pilot study was to assess the value of adding an experiential component to didactic education strategies to improve family medicine resident perceived comfort, skills and knowledge related to caring for patients with IDD. METHODS: Structured education programs for residents were implemented at three primary care practices in Ontario, Canada. Two practices received didactic information only (didactic-only group); one received didactic information and an experiential training model including clinical interactions and a written reflection on that experience (didactic plus experiential group). In this separate-sample pre-post design, residents were invited to complete a brief anonymous survey prior to and following the training assessing their perceived comfort, skills and knowledge related to patients with IDD. RESULTS: At baseline, there were no significant differences between the two groups of residents. At follow up, the experiential group reported significantly higher levels of comfort, skills, and knowledge compared to baseline for most items assessed, while in the didactic-only group most items showed little or no improvement. CONCLUSION: This pilot study suggests that providing residents the opportunity to participate in clinical encounters with patients with IDD, as well as a structured process to reflect on such encounters, results in greater benefit than didactic training alone.
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Pessoas com Deficiência , Medicina de Família e Comunidade , Criança , Deficiências do Desenvolvimento , Humanos , Ontário , Projetos Piloto , Aprendizagem Baseada em ProblemasAssuntos
Pessoal Administrativo/psicologia , Deficiências do Desenvolvimento/psicologia , Serviços de Saúde para Pessoas com Deficiência/normas , Deficiência Intelectual/psicologia , Relações Profissional-Paciente , Adulto , Deficiências do Desenvolvimento/terapia , Feminino , Humanos , Deficiência Intelectual/terapia , Masculino , Melhoria de QualidadeAssuntos
Assistência Integral à Saúde/métodos , Deficiências do Desenvolvimento/terapia , Serviços de Saúde para Pessoas com Deficiência , Deficiência Intelectual/terapia , Assistência Centrada no Paciente/métodos , Adulto , Avaliação da Deficiência , Medicina de Família e Comunidade/métodos , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Exame Físico/métodos , Medição de Risco/métodos , Avaliação de Sintomas/métodosRESUMO
PROBLEM ADDRESSED: Adults with intellectual and developmental disabilities (IDD) are a complex population that could benefit from improved care coordination across health and social sectors, as they experience poorer health and have higher rates of emergency department use and hospitalization due to ambulatory care-sensitive conditions. OBJECTIVE OF PROGRAM: To pilot a novel, enhanced model of care coordination for complex patients with IDD. PROGRAM DESCRIPTION: Health Links is a provincial care-coordination program for patients with complex health care needs. This pilot program adapted Health Links to include a guide and training specific to adults with IDD to ensure that these patients' needs were met and high-quality, efficient care was provided. CONCLUSION: A tailored care-coordination approach for adults with IDD was able to identify complex patients in need and successfully bridge cross-sectoral care.
Assuntos
Deficiências do Desenvolvimento/terapia , Serviços de Saúde para Pessoas com Deficiência/organização & administração , Deficiência Intelectual/terapia , Administração dos Cuidados ao Paciente/métodos , Adulto , Canadá , Feminino , Implementação de Plano de Saúde , Humanos , Colaboração Intersetorial , Masculino , Pessoa de Meia-Idade , Avaliação de Processos e Resultados em Cuidados de Saúde , Projetos Piloto , Avaliação de Programas e Projetos de SaúdeRESUMO
PROBLEM ADDRESSED: Adults with intellectual and developmental disabilities (IDD), a group with complex health problems and inequities in access to health care, look to family physicians for primary care. OBJECTIVE OF PROGRAM: To enable residents to learn and demonstrate competencies that are unique to the care of adults with IDD with minimal extra time and resources required of the residency program. PROGRAM DESCRIPTION: In their regular family medicine teaching practices, residents undertake planned encounters with adults with IDD involving comprehensive health assessments with physical examinations. Tools to implement the Canadian guidelines for primary care of adults with IDD are available to support the residents in their encounters. Background information in the form of self-learning and small group learning resources, field notes with rubrics to assess residents' development of competencies, and faculty development resources are also available. CONCLUSION: It is important to include such planned clinical experiences in family medicine residency curricula because people with IDD have special needs that are difficult to learn about in other settings. It is a benefit to residents to have patients and families actively contributing to teaching.
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Deficiências do Desenvolvimento , Medicina de Família e Comunidade/educação , Serviços de Saúde para Pessoas com Deficiência , Deficiência Intelectual , Internato e Residência/métodos , Médicos de Família/educação , Adulto , Canadá , Competência Clínica , Currículo , Feminino , Humanos , Masculino , Médicos de Família/psicologiaRESUMO
OBJECTIVE: To implement a Health Check protocol for patients with intellectual and developmental disabilities (IDD) and assess outcomes. DESIGN: Retrospective chart review and staff survey. SETTING: Two Ontario family health teams. PARTICIPANTS: Of 276 patients with IDD identified, 139 received the Health Check (Health Check group). A convenience sample (N = 147) of clinical staff participated in the survey. MAIN OUTCOME MEASURES: The protocol included patient identification, invitation, and modified health examination. Chart review assessed completion of 8 preventive maneuvers, and clinical staff were surveyed on their comfort, knowledge, and skills in care of patients with IDD. Logistic regression analyses were used to compare outcomes for the Health Check and non-Health Check groups, adjusted for practice site. RESULTS: Documentation of blood pressure, weight, body mass index, and influenza vaccination was significantly higher (P < .001) in the Health Check group, exceeding 70% of patients. Screening rates were higher for mammograms (63% vs 54%), fecal occult blood testing (39% vs 23%), and diabetes testing (80% vs 61%), but not significantly so, and they were similar to general population rates. Papanicolaou test rates were low for both groups (34% vs 32%). Staff comfort and skills were rated significantly higher (P < .05) for those who performed the Health Check. Still, fewer than half thought they had the necessary skills and resources to care for patients with IDD. CONCLUSION: Performing the Health Check was associated with improved preventive care and staff experience. Wider implementation and evaluation is needed, along with protocol adjustments to provide more support to staff for this work.
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Deficiências do Desenvolvimento/terapia , Serviços de Saúde para Pessoas com Deficiência/estatística & dados numéricos , Deficiência Intelectual/terapia , Programas de Rastreamento/estatística & dados numéricos , Melhoria de Qualidade/estatística & dados numéricos , Adulto , Feminino , Implementação de Plano de Saúde , Serviços de Saúde para Pessoas com Deficiência/normas , Humanos , Modelos Logísticos , Masculino , Programas de Rastreamento/normas , Ontário , Exame Físico , Atenção Primária à Saúde , Estudos RetrospectivosRESUMO
INTRODUCTION: Adults with intellectual and developmental disabilities (IDD) have high rates of morbidity and are less likely to receive preventive care. Emergency departments and primary care clinics are important entry points into the health care system. Improving care in these settings can lead to increased prevention activities, early disease identification, and ongoing management. We studied barriers and facilitators to improving the care of patients with IDD in three primary and three emergency care sites in Ontario. METHODS: Data sources included structured implementation logs at each site, focus groups (n = 5) and interviews (n = 8). Barriers and facilitators were coded deductively based on the Consolidated Framework for Implementation Research (CFIR). Synthesis to higher level themes was achieved through review and discussion by the research team. Focus was given to differences between higher and lower implementing sites. RESULTS: All sites were challenged to prioritize care improvement for a small, complex population and varied levels of implementation were achieved. Having national guidelines, using local data to demonstrate need and sharing evidence on value were important engagement strategies. Factors present at higher implementing sites included strong champions, alignment with site mandate, and use of electronic prompts/reminders. Lower implementing sites showed more passive endorsement of the innovation and had lower capacity to implement. CONCLUSION: Providing effective care for small, complex groups, such as adults with IDD, is critical to improving long-term health outcomes but is challenging to achieve. At a systemic level, funding incentives, access to expertise and improved electronic record systems may enhance capacity.
INTRODUCTION: Les adultes souffrant d'une déficience intellectuelle ou développementale (DID) présentent des taux de morbidité élevés et risquent davantage de ne pas recevoir de soins préventifs. Les services d'urgence des hôpitaux et les cliniques de soins primaires sont d'importants points d'entrée dans le système de soins de santé. Améliorer les soins dans ces lieux est susceptible d'améliorer les activités préventives, le dépistage précoce des maladies et la gestion courante. Nous avons étudié les éléments qui favorisent ou freinent l'amélioration des soins de santé destinés aux patients souffrant d'une DID dans trois établissements de soins primaires et trois services d'urgences de l'Ontario. MÉTHODOLOGIE: Les sources de données consistaient notamment en des journaux de mise en oeuvre structurée sur chacun des sites, des discussions de groupe (n=5) et des entrevues (n=8). Les éléments qui favorisent ou freinent l'amélioration des soins de santé ont été codés par déduction à partir du Consolidated Framework for Implementation Research (CFIR). Les thèmes de plus haut niveau ont été obtenus en faisant la synthèse des discussions et des examens de l'équipe de recherche. L'accent a été mis sur les différences entre les sites de mise en oeuvre de haut et de bas niveau. RÉSULTATS: Mis au défi de privilégier l'amélioration des soins destinés à une population complexe de petite taille, les sites ont atteint divers niveaux de mise en oeuvre. Disposer de lignes directrices à l'échelle nationale, utiliser des données locales pour montrer les besoins et mettre en commun les données probantes sur l'intérêt du projet ont constitué des stratégies de mobilisation importantes. Les sites de mise en oeuvre de haut niveau ont présenté des facteurs particuliers, comme la présence de fervents partisans, la conformité avec la mission du site et l'utilisation d'invitations ou de rappels électroniques. Les sites de mise en oeuvre de bas niveau ont accueilli l'innovation plus passivement et ont présenté des capacités de mise en oeuvre inférieures. CONCLUSION: Il est indispensable de permettre aux groupes complexes de petite taille, comme celui les adultes souffrant d'une DID, de recevoir des soins efficaces afin de voir leur état de santé s'améliorer à long terme, mais cet objectif est difficile à atteindre. À l'échelle du système, des mesures d'incitation au financement, des moyens d'accès à l'expertise et l'amélioration des systèmes de dossiers électroniques pourraient améliorer les choses.
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Deficiências do Desenvolvimento/terapia , Serviço Hospitalar de Emergência/normas , Deficiência Intelectual/terapia , Atenção Primária à Saúde/normas , Avaliação de Processos em Cuidados de Saúde , Melhoria de Qualidade/organização & administração , Adulto , Atitude do Pessoal de Saúde , Registros Eletrônicos de Saúde , Serviço Hospitalar de Emergência/organização & administração , Medicina Baseada em Evidências , Grupos Focais , Humanos , Entrevistas como Assunto , Liderança , Ontário , Atenção Primária à Saúde/organização & administraçãoRESUMO
OBJECTIVE: To update the 2011 Canadian guidelines for primary care of adults with intellectual and developmental disabilities (IDD). METHODS: Family physicians and other health professionals experienced in the care of people with IDD reviewed and synthesized recent empirical, ecosystem, expert, and experiential knowledge. A system was developed to grade the strength of recommendations. RECOMMENDATIONS: Adults with IDD are a heterogeneous group of patients and have health conditions and factors affecting their health that can vary in kind, manifestation, severity, or complexity from those of others in the community. They require approaches to care and interventions that are adapted to their needs. These guidelines provide advice regarding standards of care. References to clinical tools and other practical resources are incorporated. The approaches to care that are outlined here can be applied to other groups of patients that have impairments in cognitive, communicative, or other adaptive functioning. CONCLUSION: As primary care providers, family physicians play a vital role in promoting the health and well-being of adults with IDD. These guidelines can aid their decision making with patients and caregivers.
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Pessoas com Deficiência , Atenção Primária à Saúde/normas , Padrão de Cuidado/organização & administração , Adulto , Canadá , Consenso , Deficiências do Desenvolvimento , Humanos , Deficiência IntelectualRESUMO
OBJECTIF: Mettre à jour les Lignes directrices consensuelles canadiennes 2011 en matière de soins primaires aux adultes ayant une déficience développementale. MÉTHODES: Des médecins de famille et d'autres professionnels de la santé expérimentés dans les soins aux personnes ayant des DID ont examiné et synthétisé les récentes connaissances empiriques, d'écosystèmes, expertes et expérientielles. Un système a été conçu pour catégoriser la qualité des recommandations. RECOMMANDATIONS: Les adultes ayant des DID sont un groupe hétérogène de patients qui présentent des affections médicales et des facteurs qui influent sur leur santé, qui diffèrent de ceux qui touchent les autres membres de la communauté de par leur nature, leurs manifestations, leur gravité ou leur complexité. Ces personnes nécessitent une approche de soins et des interventions adaptées à leurs besoins. Les présentes lignes directrices offrent des conseils en matière de normes de soins. Nous avons incorporé des références à des outils cliniques et à d'autres ressources pratiques. Les approches de soins décrites ici s'appliquent aussi à d'autres groupes de patients ayant un déficit cognitif ou de la communication, ou d'autres déficits des fonctions adaptatives. CONCLUSION: À titre de fournisseurs de soins de première ligne, les médecins de famille jouent un rôle vital de promotion de la santé et de bien-être auprès des adultes ayant des DID. Ces lignes directrices peuvent les aider à prendre des décisions avec les patients et les aidants naturels.
RESUMO
OBJECTIVE: To delineate the factors inherent in caring for patients with intellectual and developmental disabilities (IDD) that lead to complexity and to provide perspectives and techniques mapped to the phases of the clinical encounter. SOURCES OF INFORMATION: The authors of the physical health section of the 2018 Canadian consensus guidelines on the primary care of adults with IDD consisted of family physicians, all of whom practise comprehensive family medicine with additional clinical experience in care of adults with IDD. These authors reviewed evidence on which their recommendations are based and these recommendations have undergone a rigorous peer review to ensure that they deserve special attention because they highlight what is different from what a family physician would consider to constitute "normal care" for the general population. MAIN MESSAGE: Additional factors across the phases of clinical encounters with patients with IDD include the need for the following: an initial assessment that identifies genetic or neurologic conditions to guide anticipatory care and isolates unique barriers to health promotion and chronic disease management; adaptations to history taking, particularly for patients who are unable to describe symptoms owing to cognitive and communication deficits; overcoming challenges to performing physical examinations and certain investigations; addressing uncertainty in the formulation of hypotheses to establish an appropriate diagnosis; and involvement of resources of the developmental services sector to provide a management plan as well as an adapted empathetic approach in order to integrate the patient's illness experience. CONCLUSION: Although each patient with IDD is unique, and care of patients with IDD requires knowledge of certain conditions, these considerations are readily identifiable, and family physicians as expert generalists are well equipped to provide excellent care to patients with IDD.
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Transtorno do Espectro Autista/terapia , Deficiência Intelectual/terapia , Relações Médico-Paciente , Atenção Primária à Saúde/métodos , Transtorno do Espectro Autista/complicações , Canadá , Atenção à Saúde/normas , Feminino , Humanos , Deficiência Intelectual/complicações , Exame Físico/métodos , Adulto JovemRESUMO
OBJECTIVE: To provide tips and tools for primary care practitioners carrying out health checks for adult patients with intellectual and developmental disabilities (IDD) and for implementing a systematic program of health checks in a group or team practice. SOURCES OF INFORMATION: The "Primary Care of Adults with Intellectual and Developmental Disabilities. 2018 Canadian Consensus Guidelines" literature review and interdisciplinary input. Experience in implementing health checks in family practices was obtained through the primary care project of H-CARDD (Health Care Access Research and Developmental Disabilities). MAIN MESSAGE: Annual comprehensive health assessments ("health checks") are a recommendation of the 2018 Canadian consensus guidelines for primary care of adults with IDD because of evidence of benefit in this population. Although health checks might require more time to complete for people with IDD than is usual for encounters in primary care, family physicians are in an ideal position to provide this service because of the attributes of family medicine, which include both an orientation to proactive care and the ability to provide continuity of care. Tips and tools are provided for carrying out health checks for adult patients with IDD and for implementing a systematic program of health checks in a group or team practice. CONCLUSION: Health checks can help enhance a family physician's approach to providing care for adults with IDD.
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Deficiências do Desenvolvimento/terapia , Deficiência Intelectual/terapia , Exame Físico/métodos , Atenção Primária à Saúde/métodos , Adulto , Canadá , Feminino , Exame Ginecológico/métodos , Humanos , Pessoa de Meia-Idade , Guias de Prática Clínica como AssuntoRESUMO
Compared to other adults, those with intellectual and developmental disabilities have more health issues, yet are less likely to receive preventative care. One strategy that has shown success in increasing prevention activities and early detection of illness is the periodic comprehensive health assessment (the health check). Effectively moving evidence into practice is a complex process that often receives inadequate attention. This qualitative study evaluates the implementation of the health check at two primary-care clinics in Ontario, Canada, and the influence of the clinic context on implementation decisions. Each clinic implemented the same core components; however, due to contextual differences, some components were operationalized differently. Adapting to the setting context is important to ensuring successful and sustainable implementation.
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Deficiências do Desenvolvimento/terapia , Acessibilidade aos Serviços de Saúde/normas , Disparidades nos Níveis de Saúde , Deficiência Intelectual/terapia , Medicina Preventiva/normas , Atenção Primária à Saúde/normas , Adulto , Canadá/epidemiologia , Deficiências do Desenvolvimento/diagnóstico , Deficiências do Desenvolvimento/epidemiologia , Humanos , Deficiência Intelectual/diagnóstico , Deficiência Intelectual/epidemiologia , Medicina Preventiva/métodos , Atenção Primária à Saúde/métodosRESUMO
BACKGROUND: Automated blood pressure (BP) devices are commonly used in doctor's offices. How BP measured on these devices relates to ambulatory BP monitoring is not clear. OBJECTIVE: To assess how well office-based manual and automated BP predicts ambulatory BP. METHODS: Using data on 654 patients, we assessed how well sphygmomanometer measurements and measurements taken with an automated device (BpTRU) predicted results on ambulatory BP monitoring. We assess positive and negative predictive values and overall accuracy. We look at different cut-points for systolic (130, 135 and 140 mmHg) and diastolic (80, 85 and 90 mmHg) BP. RESULTS: A single automated office BP (AOBP) assessment provides superior predictive values and overall accuracy compared to three manual office BP assessments. For systolic BP, the predictive values are ≤69% for any of the cut-points while the positive predictive values for the single automated measurement is between 80.0% and 86.9% and the overall accuracy gets as high as 74% for the 130 mmHg cut-point. For diastolic BP, the automated readings are also more predictive but in this case, it is the negative predictive values that are better, as well as the overall accuracy. CONCLUSIONS: Based on the results, we suggest that 135/85 mmHg continue to be used as the cut-point defining high BP with the BpTRU device. However, future research might suggests that values in a grey zone between 130-139 mmHg systolic and 80-89 mmHg diastolic be confirmed using ambulatory BP monitoring. As well, three AOBP assessments might produce much greater accuracy than the single AOBP assessment used in the study.
Assuntos
Monitorização Ambulatorial da Pressão Arterial/métodos , Hipertensão/diagnóstico , Atenção Primária à Saúde/métodos , Monitorização Ambulatorial da Pressão Arterial/instrumentação , Monitorização Ambulatorial da Pressão Arterial/normas , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Visita a Consultório Médico , Ontário , Ensaios Clínicos Controlados Aleatórios como Assunto , EsfigmomanômetrosRESUMO
BACKGROUND: The measurement of blood pressure (BP) at home by patients with hypertension is increasingly used to assess and monitor BP. Evidence for its effectiveness in improving BP control is mixed. METHODS: To determine if home BP monitoring improves BP a pragmatic cluster randomized contolled trial was carried out in family practices in southeastern Ontario, Canada. Family practice patients with uncontrolled hypertension were recruited to the trail. Patients were divided into two groups: one with at least weekly measurements of BP at home, recording those measurements and showing those to the family physician during office visits for hypertension and the control group were given usual care. The primary outcome was mean awake BP on ambulatory monitoring at 6- and 12-month follow-up and the secondary outcomes were mean BP on full 24-hour ambulatory blood pressure monitoring (ABPM), mean sleep BP on ABPM and BP on the BpTRU device, all at 6- and 12-month follow-up. RESULTS: Home BP monitoring did not improve BP compared to usual care at 12-month follow-up: mean awake systolic BP on ABPM [141.1 versus 142.8 mmHg, mean difference 1.7 mmHg; 95% confidence interval (CI) -0.6 to 4.0, P = 0.314] and mean awake diastolic BP on ABPM (78.7 versus 79.4 mmHg, mean difference 0.7 mmHg; 95% CI -7.7 to 9.1, P = 0.398). Similar negative results were obtained for men and women separately. However, outcomes using the full 24-hour ABPM and the BpTRU device showed a significantly lower diastolic BP at 12 months. When analysis was done by sex, this effect was shown to be only in men. CONCLUSION: Home BP monitoring may improve BP control in men with hypertension.
Assuntos
Serviços de Assistência Domiciliar , Hipertensão/diagnóstico , Atenção Primária à Saúde , Idoso , Idoso de 80 Anos ou mais , Determinação da Pressão Arterial/métodos , Medicina de Família e Comunidade , Feminino , Objetivos , Humanos , Masculino , Pessoa de Meia-Idade , Ontário , Avaliação de Programas e Projetos de SaúdeRESUMO
BACKGROUND: There continues be a problem with the proportion of treated hypertension patients who are actually at recommended blood pressure targets. OBJECTIVE: Is an intensive protocol-based strategy for achieving blood pressure control effective in family practice and will family physicians and their hypertensive patients adhere to such a protocol. METHODS: Design of the study is a cluster randomized controlled trial at the Centre for Studies in Primary Care, Queen's University, Kingston, Ontario. Participants were 19 family physicians and 156 (98 intervention group and 58 control group) of their patients in and around the Kingston area. Patients were eligible if they had a diagnosis of hypertension and had not yet achieved their target blood pressure. Patients in the intervention group were managed according to a protocol that involved seeing their family doctor every 2 weeks over a 16-week period and having their antihypertensive medication regimen adjusted at each visit if target was not achieved. This was compared to usual care. Main outcomes were primary effectiveness outcome measured at 12 months was the differences in blood pressure between baseline and 12 months in the two groups. Secondary effectiveness outcomes included rates of achieving BP target and compliance with protocol by physicians and patients. Adherence outcomes were assessed by determining the number of visits made during the 16-week intervention period and the increase in the number of drugs being used. RESULTS: Of the patients enrolled, 72 (74%) from the intervention group and 41 (71%) in the control group were available for analysis. Improvement between baseline and 12-month follow-up was significantly better for the intervention group than the control for diastolic mean daytime BP on 24 hours ambulatory blood pressure monitoring (4.5 mmHg reduction versus 0.5 mmHg reduction) and for both systolic (14.7 mmHg reduction versus 2.7 mmHg reduction) and diastolic (7.4 mmHg reduction versus 0.6 mmHg increase) blood pressure on BpTRU. Of the 98 patients in the intervention, 80% attended four or more of the eight visits and 25% attended all eight visits; physicians increased the number or dosage of drugs the patient was taking in 52% of the visits. Conclusions. An intensive, protocol-based, management approach to achieving blood pressure control in hypertensive patients in family practice is effective and works even when there is flexibility built into the algorithm to allow family physicians to use their judgement in individual patients.
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Protocolos Clínicos , Medicina de Família e Comunidade , Hipertensão/tratamento farmacológico , Idoso , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Ontário , Resultado do TratamentoRESUMO
OBJECTIVE: to explore the experiences of White British and South East Asian women with type 1 and type 2 diabetes, and the perceived impact of diabetes on their reproductive health. DESIGN: a hermeneutic phenomenological approach was used to explore the perceptions of women with diabetes from two different cultural backgrounds with varied reproductive health experiences. Focus groups and one-to-one interviews were used to elicit women's experiences. An interpretive analytical approach was conducted by two researchers. SETTING: obstetric and diabetes clinics in three hospital sites in the North West of England. PARTICIPANTS: a purposive sample of 22 women with type 1 or type 2 diabetes of different parity and ethnicity. FINDINGS: the main themes were relinquishing personal control, pregnancy overshadowed by diabetes and haphazard preconception care. KEY CONCLUSIONS: strategies should be developed to ensure that whilst safety is maintained, the pregnancy focus is not lost. Women should be supported to optimise their experience as well as clinical outcomes. The convergence of professional roles needs consideration; individual members of multidisciplinary diabetes teams should provide a unique and complementary contribution to care. Preconception care needs to be accessible and responsive to women; this should include recognition of socio-cultural differences.