The interplay between task difficulty and microsaccade rate: Evidence for the critical role of visual load.

In previous research, microsaccades have been suggested as psychophysiological indicators of task load. So far, it is still under debate how different types of task demands are influencing microsaccade rate. This piece of research examines the relation between visual load, mental load and microsaccade rate. Fourteen participants carried out a continuous performance task (n-back), in which visual (letters vs. abstract figures) and mental task load (1-back to 4-back) were manipulated as within-subjects variables. Eye tracking data, performance data as well as subjective workload were recorded. Data analysis revealed an increased level of microsaccade rate for stimuli of high visual demand (i.e. abstract figures), while mental demand (n-back-level) did not modulate microsaccade rate. In conclusion, the present results suggest that microsaccade rate reflects visual load of a task rather than its mental load.

Some cues are more equal than others: Cue plausibility for false alarms in baggage screening.

This study investigated the effects of cue plausibility in a baggage screening task. 120 participants had to indicate whether a prohibited item was present in a series of grey-scaled X-ray images of baggage. They were assisted by a support system, which pointed at the location of a suspicious object. A 2 × 2 × 2 between-subjects design was used. Cue plausibility for false alarms (i.e. how the cued object was similar to a prohibited item) and support system reliability were manipulated at two levels (high/low). Furthermore, half of participants were provided with a rationale about automation failures (RAF) to reduce their negative impact on trust and performance. The results showed lower performance and more compliance with automation suggestions when cues were implausible than plausible. The RAF increased the response time and did not improve detection performance. Overall, this suggests that effective (computer-based) training is needed to reduce the negative effect of plausible cues.

Work design for airport security officers: Effects of rest break schedules and adaptable automation.

This study investigated whether there is empirical support for the current EU regulation mandating breaks of at least 10 min after each period of 20 min continuously reviewing X-ray images in airport security screening. As a second goal, it examined whether providing more autonomy to airport security officers (in the form of spontaneous rest breaks and adaptable automation) would improve their performance and subjective state. Seventy-two student participants had to indicate the presence (or absence) of a threat item (either a gun or a knife) in a series of grey-scaled X-ray images of cabin baggage. Three work-rest schedules were examined: spontaneous breaks (i.e. participants could take breaks at any time), two 5-min breaks and two 10-min breaks during a 1-h testing session. Furthermore, half of the participants were assisted in their task by an adaptable support system offering three levels of automation: (1) no support, (2) cues indicating the presence of a potential threat item, and (3) cues indicating the exact location of a potential threat item. Results showed no performance differences between break regimes, which suggests that there may be viable alternatives to the current EU regulations. It also emerged that providing participants with adaptable automation did not lead to better detection performance but resulted in a less positive response bias than participants without automatic support. Implications for current aviation security regulations are discussed.

Expertise, Automation and Trust in X-Ray Screening of Cabin Baggage.

X-ray screening of passenger baggage is a key component in aviation security. The current study investigated how experts and novices performed in an X-ray baggage screening task while being assisted by an adaptable diagnostic aid. Furthermore, it examined how both groups operated and trusted this automated system. 30 experts (certified screeners) and 31 novices (students) had to indicate whether a target item (either a knife or a gun) was present in a series of X-ray images of cabin baggage. Half of the participants could choose between three different support levels of the diagnostic aid (DA): (1) no support, (2) a cue indicating the presence of a potential target without locating it, or (3) a cue indicating the presence of a potential target by surrounding it with a red frame. As expected, experts achieved higher detection performance (d'), were more self-confident and felt more competent in achieving the task than novices. Furthermore, experts experienced less time pressure and fatigue. Although both groups used the DA in a comparable way (in terms of support level used and frequency of level switches), results showed a performance increase for novices working with the DA compared to novices without support. This benefit of DA was not observed for experts. Interestingly, despite no difference in perceived trust ratings, experts were more compliant (i.e., following DA recommendations when it indicated the presence of a target) and reliant (i.e., following DA recommendations when it indicated the absence of a target) than novices. Altogether, the results of the present study suggested that novices benefited more from a DA than experts. Furthermore, compliance and reliance on DA seemed to depend on expertise with the task. Since experts should be better at assessing the reliability of the DA than novices, they may have used the DA as 'back-up' to confirm their decisions based on expertise (confirmatory function), while novices may have used it as a guide to base their decisions on (support function). Finally, trust towards a DA was associated with the degree to which participants found the DA useful.

Microsaccades Distinguish Looking From Seeing.

Understanding our visual world requires both looking and seeing. Dissociation of these processes can result in the phenomenon of inattentional blindness or 'looking without seeing'. Concomitant errors in applied settings can be serious, and even deadly. Current visual data analysis cannot differentiate between just 'looking' and actual processing of visual information, i.e., 'seeing'. Differentiation may be possible through the examination of microsaccades; the involuntary, smallmagnitude saccadic eye movements that occur during processed visual fixation. Recent work has suggested that microsaccades are post-attentional biosignals, potentially modulated by task. Specifically, microsaccade rates decrease with increased mental task demand, and increase with growing visual task difficulty. Such findings imply that there are fundamental differences in microsaccadic activity between visual and nonvisual tasks. To evaluate this proposition, we used a high-speed eye tracker to record participants in looking for differences between two images or, doing mental arithmetic, or both tasks in combination. Results showed that microsaccade rate was significantly increased in conditions that require high visual attention, and decreased in conditions that require less visual attention. The results support microsaccadic rate reflecting visual attention, and level of visual information processing. A measure that reflects to what extent and how an operator is processing visual information represents a critical step for the application of sophisticated visual assessment to real world tasks.

Automation in visual inspection tasks: X-ray luggage screening supported by a system of direct, indirect or adaptable cueing with low and high system reliability.

The present study evaluated three automation modes for improving performance in an X-ray luggage screening task. One hundred and forty participants were asked to detect the presence of prohibited items in X-ray images of cabin luggage. Twenty participants conducted this task without automatic support (control group), whereas the others worked with either indirect cues (system indicated the target presence without specifying its location), or direct cues (system pointed out the exact target location) or adaptable automation (participants could freely choose between no cue, direct and indirect cues). Furthermore, automatic support reliability was manipulated (low versus high). The results showed a clear advantage for direct cues regarding detection performance and response time. No benefits were observed for adaptable automation. Finally, high automation reliability led to better performance and higher operator trust. The findings overall confirmed that automatic support systems for luggage screening should be designed such that they provide direct, highly reliable cues.Practitioner summary: The present study confirmed previous findings showing better detection performance in X-ray images of luggage when supported by automation providing direct, highly reliable cues. Furthermore, participants used adaptable automation only to select their preferred level of automation. This behaviour did not provide the benefits expected under adaptable automation.

The use of adaptable automation: Effects of extended skill lay-off and changes in system reliability.

This experiment aimed to examine how skill lay-off and system reliability would affect operator behaviour in a simulated work environment under wide-range and large-choice adaptable automation comprising six different levels. Twenty-four participants were tested twice during a 2-hr testing session, with the second session taking place 8 months after the first. In the middle of the second testing session, system reliability changed. The results showed that after the retention interval trust increased and self-confidence decreased. Complacency was unaffected by the lay-off period. Diagnostic speed slowed down after the retention interval but diagnostic accuracy was maintained. No difference between experimental conditions was found for automation management behaviour (i.e. level of automation chosen and frequency of switching between levels). There were few effects of system reliability. Overall, the findings showed that subjective measures were more sensitive to the impact of skill lay-off than objective behavioural measures.

Operator adaptation to changes in system reliability under adaptable automation.

This experiment examined how operators coped with a change in system reliability between training and testing. Forty participants were trained for 3 h on a complex process control simulation modelling six levels of automation (LOA). In training, participants either experienced a high- (100%) or low-reliability system (50%). The impact of training experience on operator behaviour was examined during a 2.5 h testing session, in which participants either experienced a high- (100%) or low-reliability system (60%). The results showed that most operators did not often switch between LOA. Most chose an LOA that relieved them of most tasks but maintained their decision authority. Training experience did not have a strong impact on the outcome measures (e.g. performance, complacency). Low system reliability led to decreased performance and self-confidence. Furthermore, complacency was observed under high system reliability. Overall, the findings suggest benefits of adaptable automation because it accommodates different operator preferences for LOA. Practitioner Summary: The present research shows that operators can adapt to changes in system reliability between training and testing sessions. Furthermore, it provides evidence that each operator has his/her preferred automation level. Since this preference varies strongly between operators, adaptable automation seems to be suitable to accommodate these large differences.

System reliability, performance and trust in adaptable automation.

The present study examined the effects of reduced system reliability on operator performance and automation management in an adaptable automation environment. 39 operators were randomly assigned to one of three experimental groups: low (60%), medium (80%), and high (100%) reliability of automation support. The support system provided five incremental levels of automation which operators could freely select according to their needs. After 3 h of training on a simulated process control task (AutoCAMS) in which the automation worked infallibly, operator performance and automation management were measured during a 2.5-h testing session. Trust and workload were also assessed through questionnaires. Results showed that although reduced system reliability resulted in lower levels of trust towards automation, there were no corresponding differences in the operators' reliance on automation. While operators showed overall a noteworthy ability to cope with automation failure, there were, however, decrements in diagnostic speed and prospective memory with lower reliability.

Experience of automation failures in training: effects on trust, automation bias, complacency and performance.

This work examined the effects of operators' exposure to various types of automation failures in training. Forty-five participants were trained for 3.5 h on a simulated process control environment. During training, participants either experienced a fully reliable, automatic fault repair facility (i.e. faults detected and correctly diagnosed), a misdiagnosis-prone one (i.e. faults detected but not correctly diagnosed) or a miss-prone one (i.e. faults not detected). One week after training, participants were tested for 3 h, experiencing two types of automation failures (misdiagnosis, miss). The results showed that automation bias was very high when operators trained on miss-prone automation encountered a failure of the diagnostic system. Operator errors resulting from automation bias were much higher when automation misdiagnosed a fault than when it missed one. Differences in trust levels that were instilled by the different training experiences disappeared during the testing session. Practitioner Summary: The experience of automation failures during training has some consequences. A greater potential for operator errors may be expected when an automatic system failed to diagnose a fault than when it failed to detect one.

Effects of extended lay-off periods on performance and operator trust under adaptable automation.

Little is known about the long-term effects of system reliability when operators do not use a system during an extended lay-off period. To examine threats to skill maintenance, 28 participants operated twice a simulation of a complex process control system for 2.5 h, with an 8-month retention interval between sessions. Operators were provided with an adaptable support system, which operated at one of the following reliability levels: 60%, 80% or 100%. Results showed that performance, workload, and trust remained stable at the second testing session, but operators lost self-confidence in their system management abilities. Finally, the effects of system reliability observed at the first testing session were largely found again at the second session. The findings overall suggest that adaptable automation may be a promising means to support operators in maintaining their performance at the second testing session.