RESUMO
Staff volunteers play the roles of both hospital staff and volunteers, whose volunteer services bear special significance for hospital management. The authors reviewed voluntary services provided by staff of Beijing Children′s Hospital affiliated to Capital Medical University in recent years, and concluded that staff volunteers feature better medical service quality, optimized medical process, doctor-patient harmony and better soft power of the hospital. In view of existing problems, they came up with proposals in terms of innovation forms, institutional improvement and incentive mechanisms, for better performance of such volunteers in hospital management.
RESUMO
From year 2013 to 2016, the Beijing Municipal Administration of Hospitals has carried out the role exchange campaign at 22 municipal public hospitals.Through this experience, we can increase mutual trust between doctors and patients and enhance the level of hospital management.The campaign adheres to the principles of hospital public welfare, hospital service, patient safety, medical quality management, and continuous improvement, nursing management and quality control, and hospital management.
