RESUMO
In the world of adult education where the learners have complex expectations, the educator must make an extra effort to meet the customers' (learners') needs. This article describes how an educator can make every presentation customer-centered by knowing the ABCs of highly effective presentations. The ABCs, when applied, can jump-start presentations and help the presenter meet or exceed learners' expectations.
Assuntos
Atitude do Pessoal de Saúde , Comunicação , Comportamento do Consumidor , Educação Continuada em Enfermagem/métodos , Avaliação das Necessidades/organização & administração , Recursos Humanos de Enfermagem/educação , Recursos Humanos de Enfermagem/psicologia , Desenvolvimento de Pessoal/métodos , Adulto , HumanosRESUMO
In this article, the authors describe a discharge planning program developed for geriatric and maternal-child nurses at Mount Sinai Medical Center. King's theory of goal attainment was used in the program design and teach strategies were selected that matched behavioral objectives in the cognitive, psychomotor, and affective domain. Evaluation methods include participants' pre- and post-surveys regarding their comfort in implementing discharge planning and concurrent review of their documentation 1 month after the program. After participating in the program, staff nurses displayed a change in behavior in terms of increased documentation relating to discharge planning.
